Team Leader - Outpatient Appointment Scheduling (508197L1)

Department of Health, Tasmania; Hobart; On-site; AUD 77,000 - 83,000; Full time

Benefits offered by this job

Professional development

Leave entitlements incl. study leave

Fitness Passport

Job summary

The Department of Health Tasmania is seeking an Outpatient – Team Leader to supervise clerical staff and trainees in the outpatient appointment scheduling area, ensuring service standards are met.

You will coordinate rostering, prioritise tasks, mentor the team, and drive quality improvements while maintaining collaborative relationships with health professionals and patients.

Qualifications

• Experience in contemporary office administration including planning, organising, prioritising and meeting deadlines.
• Ability to supervise, lead and motivate a dynamic team of reception and data entry staff.
• Strong verbal and written communication with clients and health professionals.

Responsibilities

• Provide day-to-day rostering and supervision of clerical staff and trainees acting as Outpatient Appointment Schedulers.
• Prioritise daily duties within Outpatient Appointment Scheduling to meet service delivery objectives.
• Facilitate team cohesion and ensure efficient service outcomes for the outpatient scheduling team.
• Monitor quality control and drive improvements through effective communication and adherence to policies.

Skills

Office administration

People management

Teamwork & communication

Job description

The Team

There are four important themes for a successful appointment scheduling clerk including being the warm, friendly and welcoming face providing reception services, accuracy and attention to detail in data entry tasks, a strong work ethic and being part of a friendly and supportive team. Here in Outpatient Appointments we have built a culture around these attributes and the results are a cohesive, well supported and productive team.

The position of Outpatient – Team Leader, is a leadership position that is instrumental in developing the team through task allocation, rostering, training, providing or arranging the support required for success and managing any other issue that impinges on the efficient flow of work within the clinic admin area. In short the coordination of a group of well trained and motivated staff that contributes to the efficient flow of patients through Outpatient Clinics.

The Role

• Provide day-to-day rostering and supervision of clerical staff and trainees working as Outpatient Appointment Schedulers, ensuring that service delivery standards, service objectives and strategies are understood, implemented and maintained.
• Prioritise daily duties within Outpatient Appointment Scheduling consistent with service delivery objectives.
• Facilitate, motivate and promote team cohesion and efficient and effective service outcomes to the outpatient appointment scheduling team/s.
• Assist with monitoring quality control and improvement through effective communication and facilitation of work being carried out in accordance with established policies and procedures.

You will need

• Knowledge of and experience in contemporary office administration including the ability to plan, organise, set priorities and work effectively and efficiently to achieve set objectives and meet deadlines, both individually and as part of a team.
• Sound understanding of people management, with the ability to supervise, lead and motivate a dynamic team of reception and data entry staff together with the capacity to problem solve, coordinate reception services, and achieve objectives to meet operational service delivery standards.
• Well-developed ability to work individually and as a member of a team together with interpersonal skills to effectively liaise with and inform a wide range of clients and health professionals through verbal and written communication and liaison.
• Proven ability to work with general supervision and direction in a team environment and to actively contribute to improving service delivery through the reviewing and evaluation of operational practices and standards.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, day worker position, working 76 hours per fortnight, commencing from a mutually agreed upon date.

• Notwithstanding hours to be negotiated with the successful applicant.

Salary

$76,849 to $82,996 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Union Wages Agreement 2025

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

Eligibility

Note: - Please refer to the Application Guide for more information of pre-employment check.

For more information

Name: Gina Ryan

Position: Practice Manager - Outpatient Service

Phone number: [phone]

Email address: [e-mail]

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.