Team Leader - Outpatient Appointment Scheduling (508197L1)

Tasmania Government; Tasmania; On-site; AUD 77,000 - 83,000; Full time

Benefits offered by this job

Professional development and acceler­-

A range of leave entitlements, incl. 1

Fitness Passport – You, and yourFamily

Job summary

The Tasmanian Department of Health is seeking an Outpatient – Team Leader to coordinate a team of clerical staff and trainees, supervise scheduling, rostering and data entry, and ensure service delivery standards and objectives are understood and met.

You will lead daily tasks, promote team cohesion, monitor quality and process improvements, and support a friendly, efficient outpatient administration environment across Tasmanian clinics.

Qualifications

• Knowledge of contemporary office administration with ability to plan, organise and meet deadlines.
• Strong people-management skills to supervise and motivate a dynamic team of reception and data entry staff.
• Excellent verbal and written communication to liaise with clients and health professionals.
• Ability to work independently and in a team to improve service delivery.

Responsibilities

• Provide day-to-day rostering and supervision of clerical staff and trainees.
• Prioritise daily duties within Outpatient Appointment Scheduling to meet service objectives.
• Foster team cohesion and promote efficient outcomes for the scheduling team.
• Assist with quality control and improvement through adherence to policies and procedures.

Skills

Team leadership

Rostering

Data entry

Reception services

Communication

Job description

• Australia, Tas

Medicine Full Time - Continuing

About Tasmania Government

About the Tasmanian State ServiceThe Tasmanian State Service (TSS)is the largest employer in Tasmania, with over 28,000 employees providing services to the Tasmanian community at all levels, and within more than 200...

There are four important themes for a successful appointment scheduling clerk including being the warm, friendly and welcoming face providing reception services, accuracy and attention to detail in data entry tasks, a strong work ethic and being part of a friendly and supportive team. Here in Outpatient Appointments we have built a culture around these attributes and the results are a cohesive, well supported and productive team.

The position of Outpatient – Team Leader, is a leadership position that is instrumental in developing the team through task allocation, rostering, training, providing or arranging the support required for success and managing any other issue that impinges on the efficient flow of work within the clinic admin area. In short the coordination of a group of well trained and motivated staff that contributes to the efficient flow of patients through Outpatient Clinics.

The Role

• Provide day-to-day rostering and supervision of clerical staff and trainees working as Outpatient Appointment Schedulers, ensuring that service delivery standards, service objectives and strategies are understood, implemented and maintained.
• Prioritise daily duties within Outpatient Appointment Scheduling consistent with service delivery objectives.
• Facilitate, motivate and promote team cohesion and efficient and effective service outcomes to the outpatient appointment scheduling team/s.
• Assist with monitoring quality control and improvement through effective communication and facilitation of work being carried out in accordance with established policies and procedures.

You will need

• Knowledge of and experience in contemporary office administration including the ability to plan, organise, set priorities and work effectively and efficiently to achieve set objectives and meet deadlines, both individually and as part of a team.
• Sound understanding of people management, with the ability to supervise, lead and motivate a dynamic team of reception and data entry staff together with the capacity to problem solve, coordinate reception services, and achieve objectives to meet operational service delivery standards.
• Well-developed ability to work individually and as a member of a team together with interpersonal skills to effectively liaise with and inform a wide range of clients and health professionals through verbal and written communication and liaison.
• Proven ability to work with general supervision and direction in a team environment and to actively contribute to improving service delivery through the reviewing and evaluation of operational practices and standards.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, day worker position, working 76 hours per fortnight, commencing from a mutually agreed upon date.

• Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

$76,849 to $82,996 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Union Wages Agreement 2025

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Note: - Please refer to the Application Guide for more information of pre-employment check.

For more information

Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Department of Health has achieved the “Carer Accredited Employer Status” providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023).

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.