Team Leader Operations Support (Internal Recruitment Only)

Orange Sky Australia; Dubbo; On-site; AUD 90,000 - 120,000; Full time

Job summary

Orange Sky Australia seeks a Team Leader Operations Support to guide the Volunteer Operations Support team across Australia, ensuring service excellence and a strong volunteer experience. The role sits in the Operations department on a 12-month secondment, focusing on leadership and continuous improvement.

You will mentor the team, manage workloads, and drive process improvements while collaborating with other leaders and partners to deliver key initiatives in line with our mission.

Qualifications

• Leadership experience or clear readiness to lead and develop a high-performing, supporter-centric team.
• Excellent communication skills with a diverse group of staff and volunteers.
• Strong problem-solving skills with the ability to spot gaps in service delivery and act on them.

Responsibilities

• Lead and develop the Volunteer Operations Support team; act as primary escalation point.
• Plan workloads to ensure equitable distribution and high-quality volunteer support.
• Identify and drive process improvements through system changes and automation.
• Monitor team performance against OKRs to ensure timely enquiry resolution and smooth volunteer lifecycle.
• Support a portfolio of services including recruitment and onboarding activities.
• Collaborate with functional leaders and external partners on strategic initiatives.

Skills

Leadership

Coaching

Communication

Problem solving

Time mgmt

Strategic thinking

Tools

Rosterfy

Airtable

Asana

Job description

Job Description

The Role

Are you ready to take the next step in your Orange Sky journey? We are looking for a dedicated internal superstar to step into the role of Team Leader Operations Support. This is a fantastic opportunity for someone who already lives and breathes our values to play a pivotal role in managing the Volunteer Operations Support team and deliver service excellence across Australia.

Sitting within the Operations department, this 12-month secondment (fixed-term contract) is designed for someone with leadership qualities who understands the "Orange Sky way" and is eager to drive continuous improvement. You’ll be the go-to mentor for the team, helping them navigate daily challenges while ensuring our frontline services remain consistent.

In particular, you will be responsible for:

• Leading & Developing the Team: Managing the day-to-day activities of the Volunteer Operations Support function, providing consistent coaching, and acting as the primary escalation point.


• Workload Planning: Ensuring work is distributed equitably across the team so we can maintain a high standard of support for our volunteers and stakeholders.


• Process Innovation: Identifying opportunities to streamline our administrative tasks through system improvements and automation.


• Service Continuity: Monitoring team performance against OKRs to ensure timely resolution of enquiries and a seamless volunteer lifecycle.


• Frontline Operations: Supporting a portfolio of services, including associated recruitment and onboarding activities.


• Collaborative Impact: Working closely with other functional leaders and external partners to deliver key strategic initiatives that improve the supporter experience.

Ready for your next challenge?

As an internal candidate, you already know the pace at which we move. We’re looking for someone who can bring their existing knowledge of our mission and culture into a leadership capacity.

To be successful in this secondment, you’ll bring:

• Demonstrated Leadership: Experience (or a clear readiness) to lead, develop, and manage a high-performing, supporter-centric team.


• Internal Expertise: An understanding of OS systems (such as Rosterfy, Airtable, and Asana) and our operational workflows.


• Exceptional Communication: The ability to communicate with our diverse range of staff and volunteers with empathy and clarity.


• Problem-Solving Agility: A knack for spotting gaps in service delivery and the proactive attitude needed to address them.


• Organisational Skills: Top-tier time management and the ability to balance your own service portfolio with the responsibilities of leading a team.


• Mission Drive: A genuine, proven passion for positively connecting communities and a desire to see our Operations team thrive.

Sound Interesting?