Senior Manager Operations Support (Contract)

Orange Sky Laundry; City of Brisbane; On-site; AUD 150,000 - 180,000; Full time

Benefits offered by this job

Salary packaging

Flexible work

Wellness program

EAP

Dog friendly

Job summary

Orange Sky is seeking a strategic, systems-focused leader to guide Volunteer Support, Asset Support, and Volunteer Experience under a fixed-term contract reporting to our Director, Marketing & Operations Support. You will translate big-picture vision into scalable operational delivery across Australia and New Zealand.

You will lead a high-performing team, manage budgets and risk, and drive continuous improvement of our volunteer management platform to support growth and impact for communities.

Qualifications

• Proven senior leadership experience in a fast-paced org.
• Demonstrated systems thinking and process improvement.
• Strong financial acumen and budget management.
• Excellent stakeholder engagement and people leadership.

Responsibilities

• Oversee Volunteer Support, Asset Support and Volunteer Experience.
• Provide strategic direction for the volunteer program and fleet operations.
• Drive MyOS improvements to enable scalable, efficient workflows.
• Lead a high-performing team and manage budgets and risk.

Skills

Senior leadership

Systems thinking

Budget management

Stakeholder leadership

Risk & incident management

Job description

About Orange Sky

Orange Sky exists to support Australians who are facing challenges in their lives, including homelessness, financial hardship, limited access to laundry facilities or temporary displacement due to a natural disaster.We are committed to being there when it’s needed most, offering free laundry services, warm showers and friendly chats with our volunteers. Our volunteers and vans hit the road every day across Australia and New Zealand, helping folks feel seen, heard, and supported. Over the past nine years, we’ve met thousands of amazing people and heard some incredible stories. Now, we’re on the lookout for someone just as passionate to join our team and help keep the wheels turning, literally!

The Role

This position is perfect for a strategic, systems-focused leader who excels at supporting high-performing teams and translating big-picture vision into seamless operational delivery. This fixed-term contract role reports to our Director, Marketing & Operations Support. Overseeing Volunteer Support, Asset Support, and Volunteer Experience, you will provide strategic direction for our volunteer program, fleet operations, and volunteer platform ensuring operational systems are scalable, efficient, and deeply grounded in the needs of our community and volunteers.

What you’ll be doing (in a nutshell)

• Leading Operational Strategy: Translating organisational strategy into clear plans, deliverables, and measurable outcomes for Operations Support across Australia and Aotearoa (New Zealand).
• Directing Volunteer & Fleet Operations: Providing strategic oversight of asset builds, fleet maintenance, incident management, and end to end volunteer attraction, engagement, and retention strategies.
• Uplifting Systems & MyOS: Driving continuous improvement and strategic enhancement of MyOS (our volunteer management platform) to support scalable ways of working.
• Empowering People & Culture: Coaching, mentoring, and developing a high-performing team of leaders, fostering accountability, continuous learning, and alignment with Orange Sky values.
• Managing Resources & Risk: Owning annual budgets, resource allocation and operational risk management, while acting as an escalation point for complex or out of hours incidents.
• Collaborating Across Leadership: Partnering with broader operational streams and executive leadership to align shared priorities, remove friction, and embed a volunteer centric lens across decisions.

What you bring to the table

• The experience: Proven background in a senior leadership role within a fast paced environment (ideally in a similar organisation or industry), with a track record of leadership and managing large scale volunteer bases.
• Systems thinking & improvement: Demonstrated capability in identifying systemic issues, leveraging technology, and optimising operational processes to elevate user and volunteer experiences.
• Strategic & financial acumen: Strong analytical skills with experience managing budgets, analysing operational data, and allocating resources to achieve long-term goals.
• Stakeholder & people leadership: Exceptional communication skills with the ability to influence diverse teams, build cross departmental trust, and navigate complex, ambiguous situations.
• Risk & incident management: Sound judgement and proven problem solving abilities, capable of handling high stakes decisions with a focus on safety, quality, and service continuity.
• The mindset: A proactive, improvement minded, and flexible leader with a commitment to Orange Sky's values and the ability to travel when needed.

Why Join Orange Sky?

At Orange Sky, we want every person to be "Better for Being Orange". That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission of "Positively Connecting Communities". You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

• A supportive, purpose-driven team that knows how to have fun
• An attractive and fair remuneration with salary packaging of up to $15,900 tax free per year
• A paid-out rewards scheme, additional gifted leave days & performance perk.
• Flexible approach to work
• Personal growth opportunities through our ‘My Career Pathway’
• Professional development fund (both formal and informal learning opportunities)
• Fitness Passport memberships on offer for you and your family to help support a healthy lifestyle;
  
• Orange Sky Australia has been recognised as an Inclusive Employer through DCA (Diversity Council Australia).
• Dog friendly offices - bring your (furry) best mate with you to work
• Additional leave including Orange Sky public holiday and gifted leave for high performance;
• Wellness initiatives and an Employee Assistance Program (EAP)
• And the warm fuzzies that come from doing something that really matters

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

The successful candidate may be required to undergo a standard background and criminal record check prior to commencement that will be assessed on case by case basis.

Sound Interesting?

Read the Position Description here or using the link below for more information.

https://docs.google.com/document/d/1KBnPJCnQqqYi7qfgyhg2wZMuBu_ghgDT3r2EjKVZmsA/edit?usp=sharing

Please contact Emma from the People & Engagement Team if you have any further questions at [e-mail]