Team Leader - Operations

Royal Flying Doctor Service Victoria; Melbourne; Hybrid; AUD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Office Closure Leave

Employee Assistance Program

Salary packaging

Fitness passport

Private health insurance discounts

Flexible work from home

Parental leave

Zusammenfassung

Royal Flying Doctor Service Victoria is seeking a Team Leader - Operations to guide and support a 20+ person team across road and air operations, community transport and health programs. You will balance people leadership with real-time decision-making to ensure safe, reliable and responsive services for communities across Victoria.

You will lead workforce planning, rostering and performance development, while collaborating with stakeholders and support teams to optimise operations and drive

Qualifikationen

• Proven experience leading and developing teams in a fast-paced operational environment.
• Strong people leadership including performance management, coaching and development.
• Experience managing workforce planning, rostering and real-time shift coverage across multiple locations.
• Sound understanding of Awards, Enterprise Agreements and workforce management requirements.
• Strong operational judgement to manage competing priorities and time-critical issues.
• Proficiency using workforce management systems and data to support decisions.
• Excellent communication and stakeholder management skills.
• Proactive, solutions-focused approach with commitment to continuous improvement.

Aufgaben

• Lead, support and develop a team of 20+ Operations employees across road, air, community transport and health operations.
• Provide day-to-day leadership and oversee scheduling across multiple locations.
• Oversee workforce planning, rostering and real-time shift coverage.
• Manage employee performance and workplace matters in partnership with leaders.
• Monitor service delivery and address escalations to maintain safe, reliable services.
• Utilise data and reporting to identify trends and support decisions.
• Build relationships with internal stakeholders and operational teams.
• Drive continuous improvement of processes and ways of working across Operations Centre.

Kenntnisse

Team leadership

Performance management

Workforce planning

Rostering

Stakeholder management

Communication

Problem solving

Data-driven decision making

Reporting tools

Workforce management systems

Tools

Workforce management systems

Reporting tools

Jobbeschreibung

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the Role

This is an opportunity to take a key leadership role at the heart of RFDS Victoria's operations. As Team Leader - Operations, you will lead and support a team of 20+ employees while overseeing the day-to-day coordination of services across road and air operations, community transport and health programs. You'll balance people leadership with real-time operational decision-making, helping your team perform at their best while ensuring safe, responsive and reliable services for communities across Victoria.

Key responsibilities include but not limited to:

• Lead, support and develop a team of 20+ Operations employees, fostering accountability, engagement and high performance.
• Provide day-to-day leadership across road, air, community transport and health operations.
• Oversee workforce planning, rostering and real-time shift coverage across multiple locations and services.
• Manage employee performance, development and workplace matters in partnership with relevant leaders and support teams.
• Monitor service delivery and respond to operational issues and escalations to maintain safe and reliable service continuity.
• Use workforce data, reporting and operational insights to identify trends and support effective decision-making.
• Build strong working relationships with internal stakeholders and operational teams across the organisation.
• Support continuous improvement of operational processes, systems and ways of working across the Operations Centre.

To be successful, you will need:

• Demonstrated experience leading and developing teams in a fast-paced operational environment.
• Strong people leadership skills, including performance management, coaching and employee development.
• Experience managing workforce planning, rostering and real-time shift coverage across multiple locations.
• Sound understanding of Awards, Enterprise Agreements and workforce management requirements.
• Strong operational judgement with the ability to manage competing priorities, escalations and time-critical issues.
• Confidence using workforce management systems, reporting tools and data to support decision-making.
• Strong communication and stakeholder management skills, with the ability to build effective working relationships.
• A proactive, solutions-focused approach with a commitment to continuous improvement and high-quality service delivery.
• Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.

What working at RFDS can offer you:

• Five non-accruable Office Closure Leave days each year, as well as options for purchased leave
• Employee Assistance Program (EAP)
• Access to NFP salary packaging options to reduce your taxable income
• Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
• Access to discounted private health insurance
• Enjoy a full-time role with flexible work arrangements to work from home and at our Essendon office
• Great parental leave benefits in addition to government parental leave.

Need more information?

For any enquiries, please email

Applications close on, Friday, 27 November 2026 at 6pm

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.