Operations Centre Coordinator

Royal Flying Doctor Service; Melbourne; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Salary packaging options

Employee Assistance Program (EAP)

Fitness passport

Discounted private health insurance

Parental leave benefits

Job summary

Royal Flying Doctor Service Victoria is seeking an onsite Operations Centre Coordinator at Essendon Hangar to coordinate NEPT and aeromedical dispatch, manage shift operations, and support crew welfare and fatigue management for safe, efficient service delivery.

This role requires strong organisational and communication skills, data entry and reporting accuracy, and the ability to engage with internal teams and external partners to optimise workforce planning and service outcomes.

Qualifications

• Strong organisational and communication skills demonstrated in fast-paced environments.
• High attention to detail across data entry, reporting and documentation.
• Experience coordinating teams and stakeholders in operational settings.
• Understanding of NEPT operations or healthcare environments is desirable.
• Exposure to aeromedical or dispatch operations is highly regarded.

Responsibilities

• Coordinate and dispatch NEPT crews across road and aeromedical transport.
• Monitor shift operations to ensure safe, efficient service delivery.
• Support crew welfare and fatigue management per RFDS policies.
• Maintain clear communication with internal teams and external stakeholders.
• Ensure compliance with RFDS procedures, NEPT regulations and clinical protocols.
• Provide administrative support including data entry, reporting and invoicing.
• Collaborate with rostering and leadership to optimise workforce coverage.
• Promote RFDS services to clients and partners and contribute to business development.
• Participate in continuous improvement activities to enhance patient care and service outcomes.

Skills

Organisation

Communication

Detail-oriented

Microsoft Office

Team coordination

NEPT knowledge (desirable)

Aviation/dispatch exposure (desirable)

Roster flexibility (24/7)

Regulatory checks (WCC/Police/Australi

Tools

Microsoft Office

Job description

Royal Flying Doctor Service – Essendon VIC

When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.

About the Role

Based on site at our Essendon Hangar, the Operations Centre Coordinator supports both aeromedical and road Non-Emergency Patient Transport (NEPT) operations, ensuring effective dispatch, communication, and smooth day-to-day shift coordination. This role plays a key part in overseeing crew welfare and fatigue management while maintaining safe, efficient service delivery across all operations. You will represent RFDS by building strong relationships with internal teams and external stakeholders to deliver high-quality patient and customer outcomes.

All shifts are performed on site (no hybrid) primarily based at our Essendon Hangar supporting aeromedical shifts alongside road NEPT shifts. Occasional travel to other RFDS locations may be required to support operational needs.

Key responsibilities include but not limited to:

• Coordinating and dispatching NEPT crews across both road and aeromedical transport services
• Monitoring shift operations to ensure safe, efficient, and seamless day-to-day service delivery
• Supporting crew welfare and fatigue management in line with RFDS policies and standards
• Maintaining clear and effective communication with internal teams and external stakeholders
• Ensuring compliance with RFDS procedures, NEPT regulations, and relevant clinical protocols
• Providing accurate administrative support, including data entry, reporting, and invoicing
• Collaborating with rostering and leadership teams to optimise workforce planning and shift coverage
• Promoting RFDS services to clients and partners, contributing to business development initiatives
• Participating in continuous improvement activities to enhance patient care and service outcomes
• Representing RFDS professionally, building strong relationships with health professionals and the wider community
• Undertaking occasional travel to other RFDS locations as required by operational needs

To be successful, you will need:

• Strong organisational skills with the ability to manage multiple priorities and deliver to deadlines
• Excellent written and verbal communication skills, with a professional and stakeholder-focused approach
• High attention to detail, ensuring accuracy across data entry, reporting, and documentation
• Proficiency in Microsoft Office and confidence in learning new systems and troubleshooting issues
• Experience coordinating teams and stakeholders in a fast-paced operational environment
• Understanding of NEPT operations, medical terminology, or healthcare environments (desirable)
• Exposure to aeromedical or dispatch operations (highly regarded)
• Flexibility to work a 24/7 rotating roster and ability to obtain and maintain an ASIC (Aviation Security Identification Card)
• Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.

What working at RFDS can offer you:

• Access to salary packaging options to reduce your taxable income
• Employee Assistance Program (EAP)
• Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
• Access to discounted private health insurance
• Great parental leave benefits in addition to government parental leave.

Applications close on 4pm Friday 20 November 2026

Please note that we are unable to accept late applications, or applications submitted via email.

We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.

The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.