Team Leader Knowledge Solutions

Department of Education Victoria; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Department of Education Victoria seeks an experienced Team Leader for Knowledge Solutions in Melbourne to guide a small, high-performing team. You will provide specialist advice on SharePoint Online, design fit-for-purpose business solutions, and ensure timely responses to customer inquiries within a records compliance context.

You will build strong stakeholder relationships, advise executives, and drive continuous improvement across the division's governance and records management processes.

Qualifications

• At least 2 years people management experience.
• Demonstrated expertise in SharePoint Online as a recordkeeping system.
• Strong leadership and stakeholder engagement capabilities.

Responsibilities

• Lead a small high-performing team delivering quality support and practical solutions.
• Provide trusted advice and build strong stakeholder relationships.
• Contribute to continuous improvement of records compliance and service delivery.

Skills

Leadership

People management

Stakeholder management

Policy interpretation

Education

Bachelor's degree in a relevant field

Tools

SharePoint Online

Job description

Department of Education Victoria – Melbourne VIC

We are seeking an experienced team leader with a strong understanding of SharePoint Online and a demonstrated ability to lead a small, high-performing team.

The Team Leader Knowledge Solutions team is responsible for providing specialist advice to users of the department's corporate recordkeeping system (SharePoint Online), and for designing business solutions that meet compliance obligations and client needs. The successful candidate will lead a small team to deliver high-quality support services, ensure timely and effective responses to customer enquiries, and develop practical, fit-for-purpose solutions.

This role also plays an important role in building and maintaining strong stakeholder relationships, providing trusted advice and contributing to the continuous improvement of records compliance.

Attributes

This role requires strong leadership, sound judgement, and accountability for planning, resourcing, and delivering outcomes. The role also requires the ability to apply policies, provide timely advice, build and maintain strong stakeholder relationships, and provide specialist expertise in a complex corporate support environment.

Success in the role depends on being customer focussed, responsive, adaptable and collaborative with a strong commitment to innovation and continuous improvement. It requires critical thinking to solve problems in a broader business context, the ability to tailor communication to different audiences, and skill in managing stakeholder and customer needs to achieve service outcomes. The role also includes people leadership responsibilities, such as setting clear expectations, providing constructive feedback, developing team capability, and fostering a collaborative and high-performing team culture.

Desirable Qualifications and Experience

Applicants must have at least 2 years people management experience, preferably in a government department or agency, and demonstrated experience and expertise in SharePoint Online as a recordkeeping system.

Knowledge of Public Record Office Victoria Standards is desirable.

About the Division

The role is located within the Knowledge, Privacy and Records Branch (KPR), in the Assurance, Knowledge and Executive Services Division (AKESD). The division provides expert advice and support to the department through a range of portfolio, advisory and assurance services. The division also provides support to the department's executives, ministers and the Office of the Secretary (OOS) and manages all Cabinet and Parliament processes.

KPR is responsible for leading the department's management of corporate knowledge, privacy, intellectual property and records. This accountability includes leading and supporting departmental compliance with relevant legislation and standards. The branch is the business owner of the department's knowledge and records management systems (SharePoint Online with RecordPoint), and the accompanying strategy, governance and policies.

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website.

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's recruitment process can be located on the Department website.

For further information pertaining to the role, please contact Steven Sabo – Manager, Knowledge Solutions via (03) 8688 7***or email ***********@education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on 18 November 2026