Team Leader - Impairment Benefits - Worker's Compensation

DXC Technology; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Extensive onboarding resources

Flexible leave options

Employee Assistance Program

Discounted health insurance

Job summary

A leading technology company in Melbourne seeks a Team Leader for Impairment Benefits. The role involves overseeing a team, ensuring compliance with Workers' compensation regulations, and managing complex claims. Ideal candidates possess strong leadership skills and experience in claims management, particularly related to impairment benefits. This position offers opportunities for professional growth and development within a supportive environment.

Qualifications

• Experience in claims management, specifically in Impairment benefits.
• Strong knowledge of the Accident Compensation Act 1985 and related regulations.
• Completion of AMA4 training by Work Safe Victoria.

Responsibilities

• Manage day-to-day functioning of the team of Specialists.
• Oversee workflow management and stakeholder engagement.
• Ensure compliance with Worksafe key measures.

Skills

Demonstrated leadership and people management

Sound decision making

Negotiation and influencing

Superior customer service and communication skills

Strategic thinking

Job description

Team Leader - Impairment Benefits - Worker's Compensation

Join to apply for the Team Leader - Impairment Benefits - Worker's Compensation role at DXC Technology

About the role

As the Team Leader of Impairment Benefits you will be responsible for the day-to-day functioning of a team of Specialists and support teams, oversee workflow management, deal with complex decisions involving stakeholder engagement, complaints handling and compliance with Worksafe key measures. You will also be responsible for recruitment within the team and have experience in people management. Your role is to ensure your team effectively manages the end-to-end impairment determination process for injured workers in accordance with legislative requirements.

Job Description

As Team Leader, you will need to have an operational understanding of both legal and medical principles and their interrelationship as well as a sound understanding of the relevant legislation. Your strength in resilience and leadership to achieve business and Worksafe objectives, through utilisation of your analytical and communication capability will see your success in this position.

Required Skills

• Demonstrated leadership and people management
• Sound decision making weighing up legal and medical principles
• Negotiation and influencing
• Drive to succeed and empower others
• Superior customer service and communication skills dealing with complex claims and stakeholders
• Exposure to WorkSafe Victoria claims management systems
• Understanding of Agent remuneration drivers
• Strategic thinking and approach

Required Expertise

• People management
• Industry experience in claims management, specifically in Impairment benefits
• Strong knowledge of the Accident Compensation Act 1985, Workplace Injury Rehabilitation and Compensation Act 2013 and associated regulations
• Completion of AMA4 training by Work Safe Victoria
• Extensive knowledge of medical and paramedical terminology and procedures, including treatments
• Experience managing hearing device claims

About DXC

DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.

Employee Benefits

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

Recruitment fraud warning

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.