Team Manager - Certificates Payments, Workers' Compensation

DXC Technology Company; Victoria; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive remuneration

Career progression

Regulatory framework experience with W

Job summary

DXC Technology is seeking a people-first Team Manager to lead a 12-person Workers' Compensation payments team responsible for end-to-end processing of medical certificate payments from injured workers and employers.

You will drive quality, compliance and continuous improvement in a regulated environment, mentoring staff, monitoring performance, and collaborating with Case Managers and finance teams.

Qualifications

• Experience leading teams in workers' compensation, insurance, or claims environments.
• Solid understanding of payment processing and medical certificate requirements.
• Track record of driving team performance while maintaining accuracy and compliance.

Responsibilities

• Lead, coach and develop a team of 12, driving performance and a positive team culture.
• Oversee end-to-end payment processing for medical certificates from injured workers and employers.
• Ensure payments are accurate, timely and compliant with workers' compensation legislation and organisational policies.
• Monitor workloads, productivity and quality, addressing performance issues proactively.
• Conduct quality assurance reviews to maintain accuracy and compliance.
• Liaise with Case Managers, Return to Work specialists and finance teams to resolve payment queries.
• Stay across legislative and regulatory changes and communicate impacts to the team.
• Drive process improvements to increase efficiency and reduce errors.
• Report on team performance including processing volumes, accuracy and turnaround times.

Skills

Team leadership

Payment processing

Regulatory compliance

Analytical skills

Stakeholder engagement

MS Office

Tools

Claims management systems

Job description

Every payment we process helps an injured worker focus on what matters most: their recovery. As a Team Manager in our Workers' Compensation payments function, you will lead a team of 12 who make that possible every day.

We are looking for a people-first leader who thrives on driving performance in a fast-paced, regulated environment. In this key leadership role, you will oversee the end-to-end processing of payments for medical certificates received from injured workers and employers, and drive a culture of quality, compliance and continuous improvement.

Key Responsibilities

• Lead, coach and develop a team of 12, driving performance and a positive team culture
• Oversee end-to-end payment processing for medical certificates from injured workers and employers
• Ensure payments are accurate, timely and compliant with workers' compensation legislation and organisational policies
• Monitor workloads, productivity and quality, addressing performance issues proactively
• Conduct quality assurance reviews to maintain accuracy and compliance
• Liaise with Case Managers, Return to Work specialists and finance teams to resolve payment queries
• Stay across legislative and regulatory changes and communicate impacts to the team
• Drive process improvements to increase efficiency and reduce errors
• Report on team performance including processing volumes, accuracy and turnaround times

A Typical Week Might Include

• Reviewing payment accuracy and turnaround metrics with your team
• Coaching team members on complex certificate scenarios
• Collaborating with Case Managers and Return to Work specialists on payment queries
• Identifying process bottlenecks and implementing improvements
• Recognising great work and supporting your team's development

What You'll Bring

• Experience leading teams in workers' compensation, insurance, or claims environments
• A solid understanding of payment processing, medical certificate requirements and relevant legislation
• A track record of driving team performance while maintaining accuracy and compliance
• Strong organisational and time management skills with the ability to manage competing priorities in a fast-paced environment
• Strong analytical and problem-solving skills with attention to detail
• Professional communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders
• Proficiency in claims management systems and Microsoft Office applications

Bonus If You Have

• Lean, Six Sigma or continuous improvement experience
• Familiarity with WorkSafe Victoria's regulatory framework
• Experience with process optimisation initiatives

Don't Meet Every Requirement?

If you don't tick every box but bring a strong drive, a positive attitude and proven transferable skills, we still want to hear from you. We value potential and the right mindset just as much as technical experience.

What's In It For You

• Exposure to end-to-end operations across payments, administration, finance and compliance
• Opportunity to lead and contribute to process improvement and transformation initiatives
• A supportive leadership structure that values capability building and career progression
• Work within the WorkSafe Victoria regulatory framework, building specialist expertise
• Be part of a team that directly impacts the lives of injured workers every day

About Us

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics and digital engagement supporting Life & Annuity, Property & Casualty and Specialty insurance markets.

Locally, our Claims Management Services team partners with WorkSafe Victoria to deliver critical backend operations, ensuring injured workers and employers receive accurate, timely payments. You will directly shape how the world's leading insurers operate by helping to transform the systems that millions of people rely on every day.

DXC is committed to building better futures for our customers, colleagues, environment and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

#WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We Are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.