Return To Work Case Manager - Workers Compensation

DXC Technology; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

DXC Technology in Melbourne seeks a Case Manager to provide needs-based services to people with work-related injuries and manage claims to deliver timely treatment and support return-to-work goals. You will undergo four weeks of training in workers’ compensation case management, including the claim lifecycle, medical management, and entitlements.

Further training during the first 12 months will expand knowledge in workplace injury management, return-to-work planning, dispute resolution, and

Qualifications

• Strong analytical and reasoning skills.
• The ability to plan and organise work in a manner that ensures timeframes are managed.
• The ability to work concurrently across multiple technology platforms.
• A high level of organisational skills and high attention to detail.
• Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners.
• Ability to work within a team – in an office-based environment.
• Exceptional communication and customer service skills.
• Sensitivity to issues related to people with medical, cultural and social needs.
• Be an Australian citizen or permanent resident.

Responsibilities

• Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work.
• Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013.
• Liaising with injured workers, their employers and treating practitioners to facilitate and support medical management and return to work activities.

Skills

Analytical skills

Planning & organising

Multitasking across platforms

Attention to detail

Written & interpersonal skills

Teamwork

Customer service

Communication

Australian citizen or PR

Job description

Job Description

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI‑driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world’s leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About The Role

As a Case Manager you will provide needs‑based services to people with work‑related injuries and be responsible for:

• Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work
• Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013
• Liaising with injured workers, their employers and treating practitioners to facilitate and support medical management and return to work activities

You will assist and support injured workers return to work through the delivery of person‑centred case management to ensure entitlements to compensation are made appropriately. Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes.

Training

You will undergo 4 weeks of theoretical and practical training in workers’ compensation case management. During this time, you will learn about:

• The life cycle of a claim
• Medical treatment types and appropriate management
• Payment of medical expenses
• Weekly compensation entitlements
• Return to work obligations, and how to facilitate early return to work outcomes
• The legal side of workers’ compensation
• Dealing with challenging conversations

Further training throughout your first 12 months will be provided to expand your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law.

Applicants Must Have

• Strong analytical and reasoning skills
• The ability to plan and organise work in a manner that ensures timeframes are managed
• The ability to work concurrently across multiple technology platforms
• A high level of organisational skills and high attention to detail
• Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners
• Ability to work within a team – in an office‑based environment
• Exceptional communication and customer service skills
• Sensitivity to issues related to people with medical, cultural and social needs
• Be an Australian citizen or permanent resident

Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We provide competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate our diversity and recognise that the unique contributions of our people give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

We are committed to fostering an inclusive environment where everyone can thrive.

Recruitment Fraud Notice

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request personal information or payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and never asks for money or payments from applicants at any point in the recruitment process, nor any request to purchase IT or other equipment on our behalf. More information on employment scams is available.