Team Leader Housekeeping

Bolton Clarke; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance

Gym discounts

Employee Assistance Program

Career progression

Not-for-profit tax benefits

Job summary

Bolton Clarke on the Gold Coast seeks a Team Leader Housekeeping to steer daily housekeeping and laundry operations across the Sandbrook site. You will lead a team, ensure safety, quality, and resident satisfaction while managing rosters and resources.

You will partner with residents, families and staff to maintain high cleaning standards, comply with Australian Standards, and drive continuous improvement in service delivery.

Qualifications

• Experience leading housekeeping or hotel services teams.
• Ability to manage budgets, rosters and resources.
• Commitment to high cleanliness standards.
• Australian working rights required.

Responsibilities

• Lead daily housekeeping and laundry operations.
• Ensure compliance with quality and safety standards.
• Manage budgets and inventory.
• Engage with residents and stakeholders to resolve issues.
• Drive continuous improvement in service delivery.

Skills

Housekeeping leadership

People management

Budget management

Quality and compliance

Strong communication

Job description

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 87 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

About this location:

Sandbrook, a 109 bed residential aged care facility located in Burleigh Waters. It is near the beautiful beaches of the Gold Coast, as well as several shopping centres, schools, public transport, restaurants and a vast range of health and community services.

About the Opportunity

As Team Leader Housekeeping you will lead the day-to-day operations of our housekeeping and laundry services, ensuring a safe, efficient, and high-quality environment for residents, visitors, and team members. You will play a key role in maintaining exceptional cleaning and laundry standards while ensuring compliance with legislative requirements and Australian Standards for Laundry and Cleaning Practices.

Working closely with residents, staff, and stakeholders, you will drive service excellence, support continuous improvement initiatives, and foster a positive and safety-focused team culture.

Key Responsibilities

Lead, supervise, and support the daily activities of the housekeeping and laundry team.

Ensure all cleaning and laundry services meet compliance, quality, and accreditation requirements.

Manage departmental budgets, including labour, cleaning, and laundry costs, ensuring budget targets and rostered hours are achieved.

Oversee the ordering, delivery, inventory control, and storage of housekeeping supplies and equipment.

Build positive relationships with residents and resident committees, responding to feedback and resolving concerns promptly and professionally.

Identify and implement opportunities to improve operational processes, efficiency, and service delivery.

Promote and lead compliance with Bolton Clarke's Occupational Health, Safety and Environmental (OHS&E) policies and objectives.

Monitor performance and maintain high standards of customer service, cleanliness, and presentation across the site.

About You

To be successful in this role, you will bring:

Demonstrated experience in a commercial housekeeping, hotel services, or cleaning leadership role.

Strong organisational and people management skills, with the ability to lead and motivate a team.

Excellent communication and interpersonal skills, with the ability to engage effectively with residents, families, and colleagues.

Proven ability to work independently while contributing positively to a collaborative team environment.

A proactive approach to problem-solving and continuous improvement.

Evidence of Australian working rights.

Complete a National Police Check and or a NDIS Workers Check (or willingness to obtain) prior to commencement

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.