Home Assessor

Auto & General; Macedon; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Volunteer days

ME day

Parental leave

Professional development

Job summary

Auto & General, Australia’s fastest growing insurance company, is hiring Home Assessors to assess damages, discuss repair methods with our panel of home repairers and our claims team, ensuring top customer service levels. You’ll receive ongoing training, a mobile phone, a maintained vehicle, and a tablet/laptop.

As the face of our claims team, you may be on-site after a claim to deliver accurate reports, manage scopes of work, and support complex losses with strong stakeholder collaboration and

Qualifications

• Experience in managing quality building work and enhancing customer satisfaction.
• Strong understanding of building methodology.
• Background in producing accurate scopes of works.
• Exceptional time management and organisational skills.
• Strong communication skills and conflict resolution abilities.
• Experience in coaching and appraising builders.
• Proven ability to build effective relationships with builders.
• Insurance experience preferred, but not essential.

Responsibilities

• Attend clients' properties and accurately report on building damage to insured properties.
• Provide accurate Scopes of Works for rectification on insurable events.
• Support claims by reviewing expert reports and advising on policy coverage.
• Submit reports and review SOWs in a timely manner per SLAs.
• Advise on the best method of repair for the building.
• Maintain high customer service standards and KPI adherence.
• Conduct customer satisfaction checks related to repairs.
• Coordinate and manage complex/large loss claims.
• Travel interstate for CAT events when required.

Skills

Quality building work

Customer satisfaction

Building methodology

Scopes of works

Time management

Communication skills

Conflict resolution

People management

Relationship building

Insurance experience

Job description

This is a unique opportunity, to join our passionate team of Home Assessors within Australia’s fastest growing insurance company.

The role of a Home Assessor is to assess and report on damages, discuss and agree upon best repair methods in conjunction with our panel of home repairers and our internal claims team, while ensuring our customer service levels are of the highest standards.

To help you achieve your potential you will be supported with ongoing training, a mobile phone, a fully maintained vehicle and a tablet/laptop.
Our Home Assessors are the face of our claims team. They are often the first person on site following a home insurance claim. This provides us a unique opportunity to assist our customers in their time of need.

Key Accountabilities:

• Attending clients properties (physically or Virtually) and accurately reporting on building damage to domestic insured properties, in line with policy coverage
• Providing accurate Scopes of Works for rectification works to be carried out on insurable events
• Claims support – Review expert reports, provide technical advice and recommendations on policy coverage to our claims team
• Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
• Determining and advising on the overall best method of repair of the building
• Adhering to the company values and high customer service expectations
• Customer satisfaction checks in relation to building repairs
• Project Coordination and Management on complex / large loss claims
• To achieve consistent adherence to key performance measures (KPI)
• Compliance with statutory and industry and company requirements
• Interstate travel may be required for CAT events

What experience you’ll bring:

• Experience in managing quality building work and enhancing customer satisfaction;
• Strong understanding of building methodology
• Background in producing accurate scopes of works;
• Exceptional time management and organisational skills;
• Reputable communication skills and conflict resolution handling;
• Experience in managing, coaching and appraising builders;
• Proven experience in building effective business relationships with builders;
• Insurance experience preferred, but not essential.

The benefits of working at A&G:

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave – life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us – we’ve got learning and professional development opportunities to suit everyone.
• Give back – our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself – your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins – we love sharing our successes and celebrating together – join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money – as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us:

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands – ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.