Team Leader, Experience and Engagement

UTS; Broadway; On-site; AUD 126,000 - 143,000; Full time

Benefits offered by this job

Flexible work practices

Child care centres

Parental leave

Salary packaging opportunities

Job summary

UTS Library seeks an experienced Team Leader, Experience and Engagement to supervise a specialist User Experience team and drive engagements, promotions, events and experience-improvement initiatives across the Library.

You will work across physical and digital environments, drawing on client feedback and insights to continuously enhance the Library experience and keep the client at the centre of decision-making as we strengthen awareness, participation and connection.

Qualifications

• Demonstrated skills in project management and delivering under pressure.
• Specialist knowledge of university library stakeholders and client experience.
• Extensive experience building an effective team environment and managing productivity.
• Experience delivering engagement initiatives that promote inter-related services.

Responsibilities

• Lead, coach and develop a specialist team responsible for client engagement, communications, promotions, events and initiatives across the Library.
• Foster a positive, collaborative and high-performing team culture that supports innovation and continuous improvement.
• Deliver an integrated program of engagement activities, campaigns, events and creative initiatives that increase awareness of and participation in Library services, spaces and resources.
• Champion client-centred practice by ensuring client feedback, research and insights inform decision-making, service design and experience improvements.
• Oversee the continuous improvement of the Library experience across physical and digital environments, ensuring experiences are accessible, consistent and aligned with client needs.
• Build and maintain effective relationships with stakeholders across the University and external partners to enhance engagement opportunities and support Library priorities.
• Monitor, evaluate and report on engagement activities, team performance and service outcomes to support evidence-based planning and continuous improvement.

Skills

Project management

Stakeholder management

Team leadership

Engagement programs

Job description

You are an experienced and collaborative team leader who is passionate about connecting people with services, spaces and resources that support their needs. You understand that different touchpoints, from communications and programming to physical spaces and digital interactions, work together to create a welcoming, accessible and engaging Library experience.

This role would suit someone who enjoys leading and developing people, bringing people together around a shared purpose, advocates for the client voice, and is excited by the opportunity to shape how students, academics and the broader community experience and engage with the Library.

About the UTS Library

Central to the UTS experience and located at the heart of the city campus in one of the world's top young universities, we provide welcoming spaces and services for students and staff to discover and share knowledge, and to learn and explore together.

We play a vital role in preparing students for a lifetime of learning and supporting staff as they increase the global impact of their research. See it for yourself in this short video: uts.ac/librarywelcome

Why work with us?

• Be part of a team of creative, committed experts
• Enjoy flexible working conditions
• Learn new skills - continued staff development is a personal focus we are proud of
• Broaden your experiences - we never shy away from piloting new ideas to ensure we meet the demands of the dynamic world of higher education
• Join a great workplace culture in an outstanding location, collaborating on a diverse range of projects across the Library and University

Why your role is important

The Team Leader, Experience and Engagement plays a key role in shaping how students, academics and the community experience the Library. Supervising a specialist team within the User Experience department, the role is responsible for delivering engagements, promotions, programming and experience improvement initiatives that strengthen awareness, participation and connection with Library services, resources and spaces.

Working across physical and digital environments, the role draws on client feedback, research and insights to continuously improve the Library experience and ensure client needs remain at the centre of decision-making. The successful applicant will lead a high-performing team that helps position the Library as a welcoming, engaging and essential part of University life.

Key responsibilities

• Lead, coach and develop a specialist team responsible for client engagement, communications, promotions, events and initiatives across the Library.
• Foster a positive, collaborative and high-performing team culture that supports innovation, continuous improvement and professional growth.
• Deliver an integrated program of engagement activities, campaigns, events and creative initiatives that increase awareness of and participation in Library services, spaces and resources.
• Champion client-centred practice by ensuring client feedback, research and insights inform decision-making, service design and experience improvements.
• Oversee the continuous improvement of the Library experience across physical and digital environments, ensuring experiences are accessible, consistent and aligned with client needs.
• Build and maintain effective relationships with stakeholders across the University and external partners to enhance engagement opportunities and support Library priorities.
• Monitor, evaluate and report on engagement activities, team performance and service outcomes to support evidence-based planning and continuous improvement.

You have

• Demonstrated skills in project management, working successfully under pressure, using effective decision making to solve issues, balancing multiple priorities to ensure Library and University goals are met, timelines are realised, and outcomes are delivered.
• Specialist knowledge of the ever-changing needs of University Library stakeholders and the capacity to evaluate and centre the client experience when overseeing services and collections to support learning, teaching and research at the University.
• Extensive experience building an effective team environment and managing productivity.
• Demonstrated experience delivering successful engagement initiatives and programs that promote inter-related services to diverse audiences, leverage client feedback, and result in increased engagement.

Remuneration and Benefits

Base Salary Range: $125,718 to $143,175 (HEW 8)

This role attracts 17% superannuation (pension) in addition to the base salary.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities.

This position is full-time and appointment will be made on a continuing basis.

Accessibility

UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact ***********@uts.edu.au for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.

Applicants must have current and valid work rights in Australia.

UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community.

The successful candidate will be required to obtain a Working with Children check prior to commencing employment.