Specialist, Insights and Design

University of Technology Sydney; Sydney; Hybrid; AUD 101,000 - 110,000; Full time

Benefits offered by this job

17% superannuation

Flexible work practices

Salary packaging opportunities

Job summary

University of Technology Sydney (UTS) Library is seeking a Specialist, Insights and Design to lead the visual identity across communications, spaces, digital platforms, events and resources. The role combines design practice with client feedback, research and data to support evidence-based decision making and continuous improvement.

Working in the User Experience team, you will create welcoming, accessible experiences aligned with the Library's priorities, collaborating with diverse stakeholders

Qualifications

• Demonstrated ability to develop and implement design decisions that utilise user feedback and insights.
• Experience applying UX principles to digital and print media.
• Strong understanding of accessibility and information architecture.
• Ability to translate stakeholder insights into practical design outcomes.

Responsibilities

• Oversee and maintain a cohesive visual identity across Library communications, spaces, digital platforms, exhibitions, events and promotional materials.
• Create high-quality digital and print assets communicating Library services and priorities.
• Utilise client feedback, research, analytics and stakeholder insights to inform design decisions.
• Contribute to engagement activities, including social media and campaign reporting.
• Apply UX, accessibility and IA principles to improve interactions across environments.
• Collaborate with colleagues across the University to deliver client-centred solutions.
• Support initiatives that strengthen the Library's profile and improve client experience.

Skills

Design

UX research

Accessibility principles

Client insights

Job description

You are a creative and curious design professional who combines strong design capabilities with a genuine interest in understanding people and their needs. You draw on client feedback, research, and insights to develop thoughtful, accessible and engaging design solutions across digital and print mediums, events, social media, signage, resources and merchandise that balance creativity with functionality.

You are a collaborator with a client-centred approach to design who enjoys working with diverse stakeholders, navigating competing priorities and translating ideas into practical outcomes. Comfortable working both independently and as part of a team, you take initiative, welcome feedback and seek opportunities to improve the quality and effectiveness of your work to enhance the client experience.

About the UTS Library

Central to the UTS experience and located at the heart of the city campus in one of the world’s top young universities, we provide welcoming spaces and services for students and staff to discover and share knowledge, and to learn and explore together.

We play a vital role in preparing students for a lifetime of learning and supporting staff as they increase the global impact of their research. See it for yourself in this short video: uts.ac/librarywelcome

Why work with us?

• Be part of a team of creative, committed experts
• Enjoy flexible working conditions
• Learn new skills – continued staff development is a personal focus we are proud of
• Broaden your experiences – we never shy away from piloting new ideas to ensure we meet the demands of the dynamic world of higher education
• Join a great workplace culture in an outstanding location, collaborating on a diverse range of projects across the Library and University

Why your role is important

The Specialist, Insights and Design plays a key role in shaping how students, academics and the broader community experience and connect with the Library. The position is responsible for maintaining and evolving the Library's visual identity, ensuring a consistent and engaging presence across communications, digital platforms, physical spaces, events, exhibitions and resources.

Working within the User Experience team, the role combines design practice with client insights, feedback and data to support evidence-based decision making and continuous improvement. Through strong visual communication and a deep understanding of user needs, the successful applicant will help create experiences that are welcoming, accessible and aligned with the Library's strategic priorities.

Key responsibilities

• Oversee and maintain a cohesive visual identity across Library communications, spaces, digital platforms, exhibitions, events and promotional materials.
• Create high-quality digital and print assets that effectively communicate Library services, initiatives and strategic priorities.
• Use client feedback, research, analytics and stakeholder insights to inform design decisions and support continuous improvement.
• Contribute to the design, delivery and evaluation of engagement and promotional activities, including social media and campaign reporting.
• Apply user experience, accessibility and information architecture principles to improve client interactions across physical and digital environments.
• Collaborate with colleagues and stakeholders across the University to deliver creative, client-centred solutions and enhance Library services.
• Contribute to projects and initiatives that strengthen the Library's profile, support strategic objectives and improve the overall client experience.

You have

• Demonstrated high level organisational and time management skills with the capacity to work efficiently under pressure, balancing multiple priorities to ensure goals are met, timelines are realised and outcomes are delivered in line with client expectations.
• A developed understanding of the ever-changing needs of University Library stakeholders and the capacity to evaluate and centre the client experience in support of learning, teaching and research in higher education.
• Demonstrated ability to develop and implement design decisions that utilise user feedback and insights, align with strategic and campaign objectives and establish and maintain a visual identity on behalf of an organisation.
• Proficient understanding of information architecture, user research, user experience design and accessibility principles.

Remuneration and Benefits

Base Salary Range: $101,277 to $109,651 (HEW 6)

• This role attracts 17% superannuation (pension) in addition to the base salary.
• UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, child care centres, generous parental leave and salary packaging opportunities.

This position is full-time and appointment will be made on a continuing basis.

Applications Close: Sunday, 15th November 2026 at 11:59pm (AEST)

Applicants must have current and valid work rights in Australia.

UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community.

The successful candidate will be required to obtain a Working with Children check prior to commencing employment.

Accessibility

UTS Recruitment care about digital accessibility. If there is any content in our advertising that you have struggled with, please make us aware so that we can make our information accessible to all.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway please contact [e-mail] for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan. Cited as a WGEA Employer of Choice since the inception of the award, we were among the first Australian institutions to receive the Athena SWAN Bronze Accreditation for our commitment to action addressing gender equity in the STEMM disciplines.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ and applicants from culturally and linguistically diverse backgrounds.