Team Leader - Application and Enrolments

Mater Education Ltd; Brisbane; Sur place; AUD 108 000 - 118 000; Plein temps

Avantages offerts par ce poste

Salary packaging options

Wellbeing support

Campus health benefits

On-site parking

Résumé du poste

Mater Education Ltd is seeking a Team Leader – Application and Enrolment at our South Brisbane campus. You will lead a high-performing team, drive end-to-end enrolment processes, and ensure compliant, efficient student services that align with organisational objectives.

The role reports to the Operations Manager and focuses on improving student conversion, data integrity, and service delivery across programs, with a strong emphasis on change leadership and stakeholder collaboration.

Qualifications

• Experience leading an operational team or function.
• Ability to translate priorities into operational plans and performance measures.
• Experience implementing operational plans, service delivery models and KPIs.

Responsabilités

• Lead operational performance of the Application and Enrolment function with defined standards.
• Develop and coach your team through performance management and capability development.
• Oversee end-to-end application and enrolment lifecycle and ensure student-centred service delivery.
• Identify and drive business process improvements to increase efficiency and conversion.
• Act as the systems lead for application and enrolment platforms and coordinate changes.
• Ensure compliance with policies, funding requirements and regulatory standards.
• Monitor data on pipelines, conversion and volumes to inform decisions.
• Build partnerships with internal teams and external stakeholders to improve services.

Connaissances

Leadership

Operations management

Process improvement

Data analysis

Stakeholder engagement

Regulatory compliance

Formation

Tertiary qualifications in Business, Education, Management, Administration

Experience in an RTO environment

Outils

Enterprise systems

Description du poste

Join Mater Education as our Team Leader – Application & Enrolment

Lead a high-performing team. Create exceptional student experiences. Make a difference from day one. This is a permanent full-time opportunity based at Mater Education’s South Brisbane campus.

At Mater Education, we're passionate about helping people build meaningful careers in healthcare. Every student journey begins with a great first impression, and we're looking for an experienced operational leader to ensure our application and enrolment services deliver an exceptional experience for students while supporting the organisation's strategic objectives.

As our Team Leader – Application and Enrolment, you'll take ownership of the performance, quality and continuous improvement of our Application and Enrolment function. You'll lead a dedicated team, optimise end-to-end processes, strengthen operational performance and ensure our systems, processes and services remain efficient, compliant and responsive to organisational needs.

This is an opportunity to combine people leadership, operational management, business improvement and systems expertise to deliver meaningful outcomes for students, our teams and Mater Education.

About the role

Reporting to the Operations Manager, you'll translate organisational priorities into operational plans and lead the delivery of efficient, compliant and student-centred application and enrolment services.

You'll have end-to-end accountability for the function's operational performance, including service standards, workforce capability, resource allocation, process optimisation, system enhancement, data integrity and regulatory compliance.

Working collaboratively across Mater Education, you'll use operational data and insights to identify opportunities, improve student conversion, streamline processes and strengthen the overall student administration lifecycle. You'll also provide specialist advice on application and enrolment operations, student administration and compliance requirements to support informed decision-making.

This is a hands-on leadership role for someone who can balance strategic thinking with practical operational delivery, lead teams through change and turn improvement opportunities into sustainable results.

Salary range: $108,207 - $117, 732 per annum plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you'll be doing

As our Team Leader – Application and Enrolment, you'll be responsible for:

• Leading operational performance: Take ownership of the overall performance, quality and effectiveness of the Application and Enrolment function, translating organisational priorities into operational plans, service standards and measurable outcomes.
• Leading and developing your team: Build a high-performing team through coaching, performance management, workforce planning and capability development, fostering accountability, collaboration and continuous improvement.
• Overseeing end-to-end operations: Provide operational oversight of the application and enrolment lifecycle, ensuring consistent, efficient and student-centred service delivery across programs.
• Driving continuous improvement: Identify and lead business process improvements, operational change initiatives and optimisation opportunities that improve efficiency, student conversion, onboarding and the overall student experience.
• Providing systems leadership: Act as the business lead for application and enrolment systems, identifying enhancement opportunities and coordinating business analysis, user acceptance testing, implementation planning and operational readiness for approved changes.
• Maintaining quality and compliance: Ensure application and enrolment activities align with organisational policies, funding requirements, legislative obligations and regulatory standards, providing specialist advice on complex operational and compliance matters.
• Strengthening data and reporting: Monitor operational performance, application pipelines, conversion rates, enrolment volumes and service demand, using data to identify trends, manage risks and inform decisions.
• Building stakeholder partnerships: Work collaboratively with internal teams, senior leaders, Mater Digital Technology and Innovation (DTI), system vendors and external stakeholders to improve service delivery and achieve organisational objectives.
• Leading change and improvement projects: Represent the function in cross-functional initiatives, develop recommendations for operational improvements and support the successful implementation of new processes, systems and organisational changes.
• Championing the student experience: Ensure student communications, resources and digital services remain accurate, accessible and contemporary, using feedback and service performance to identify opportunities for improvement.
• Supporting organisational readiness and events: Oversee application and enrolment activities supporting orientations, open days, recruitment events, new program launches and other organisational initiatives.

About you

You're an experienced operational leader who understands how to translate organisational priorities into practical outcomes. You enjoy developing people, improving business processes and using data and technology to make services more effective.

You can balance competing priorities, exercise sound judgement and build strong relationships across a complex organisation. You're comfortable leading change, managing operational risks and ensuring services remain compliant while delivering a positive experience for students and stakeholders.

You'll also bring:

• Demonstrated experience leading an operational team or function, with accountability for service delivery, operational performance and business outcomes.
• Experience developing and implementing operational plans, service delivery models and performance measures.
• A proven track record of leading business process improvement, operational optimisation and change initiatives.
• Experience in workforce planning, resource allocation, team capability development and performance management.
• The ability to lead complex operational projects and collaborate across teams to deliver sustainable improvements.
• Strong analytical and problem-solving skills, with the ability to interpret performance data and make evidence-based decisions.
• Experience leading the implementation, enhancement or optimisation of student management systems or other enterprise business systems.
• A sound understanding of regulatory, funding and compliance requirements relevant to vocational education or the broader education sector.
• The ability to interpret and implement policies, procedures, legislative requirements and business rules.
• Highly developed communication, stakeholder engagement, negotiation and influencing skills.
• Strong written communication and reporting skills, including the ability to present operational insights and recommendations to senior stakeholders.
• Advanced capability in Microsoft Office applications and enterprise business systems.

Experience in a registered training organisation (RTO) or vocational education environment will be highly regarded.

Qualifications

• Tertiary qualifications in Business, Education, Management, Administration or a related discipline, or an equivalent combination of education and significant relevant experience.
• Previous experience in an RTO environment.

When you join Mater Education, you're joining an organisation with a proud reputation for excellence in education and healthcare. We offer the opportunity to make a genuine impact while working alongside passionate, supportive colleagues who are committed to helping students succeed.

• A collaborative and values-driven culture.
• Opportunities for professional growth and leadership development.
• The chance to influence and improve the student experience.
• Meaningful work that supports the future healthcare workforce.

You’ll also be joining the wider Mater Group, which means access to:

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots

Applications close 6th November 2026

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater Education offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

Mater Education ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Ready to join a team that helps shape the future of healthcare education?