Team Leader - Accommodation Services

Zonta House Refuge Association; Canning; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Zonta House Refuge Association in Perth is seeking an experienced Team Leader to guide our 24/7 refuge and transitional accommodation services. You will lead a trauma-informed team delivering safe, client-centered care for victim-survivors of family and domestic violence.

The role is a full-time fixed-term contract until December 2027, based in Perth Metro (South Eastern). You will oversee day-to-day operations, rostering, budgets, and performance against contracts while fostering a supportive,

Formación

• Qualifications in Community Services, Social Work, Psychology or a related field.
• Proven leadership experience in FDV/crisis services.
• Experience in budgeting of programs and meeting contractual obligations.
• Complex case management with risk and safety planning.

Responsabilidades

• Lead and mentor to foster a positive, inclusive team culture.
• Align programs and case management with our therapeutic framework to deliver high-quality care.
• Support staff in complex casework and crisis situations with empathy.
• Collaborate with other leaders to strengthen teamwork and service delivery across the organisation.
• Balance rostering, service needs and staff wellbeing to create sustainable impact.
• Manage budgets, contracts and key performance indicators with precision and accountability.

Conocimientos

Leadership experience

Crisis response

Team development

Stakeholder engagement

Line management supervision

Case management

Educación

Qualifications in Community Services, Social Work, Psychology or a related field

Herramientas

CSNet or similar case management software

Descripción del empleo

Zonta House Refuge Association is a specialist family and domestic violence (FDV) service with over four decades of experience supporting individuals and families. The organization provides individualized, holistic support that centers the voices, needs, and safety of victim-survivors. Through deep listening, collaboration across the sector, and data-driven innovation, Zonta House delivers sustainable, life-changing outcomes. Its core services include safe accommodation, healing and wellbeing programs, tailored safety and support initiatives, and awareness and education activities that help prevent FDV. Guided by the values of care, integrity, and dedication, Zonta House works toward a safe and equitable community for all.

Role Description

We’re seeking an experienced and capable Team Leader to provide strong leadership across our refuge for victim-survivors of family and domestic violence.

We are looking for a leader with proven experience working within the family and domestic violence sector, who understands the complexities of supporting victim-survivors and can guide teams to deliver safe, effective, trauma-informed services. If you are committed to service excellence and achieving positive outcomes for clients and teams alike, we would welcome your application.

This is a full-time fixed-term contract until December 2027, located in Perth Metro (South Eastern).

Team Leader - Accommodation Services oversees the day-to-day operations of our 24/7 refuge and transitional accommodation services. This position is a hands-on leadership rolewhere you’ll:

• Lead and mentor to foster a positive, inclusive team culture
• Ensure programs and case management processes align with our innovative therapeutic framework, delivering the highest standards of quality, care and client outcomes
• Support staff in complex casework and crisis situations with empathy and confidence
• Collaborate with other leaders to strengthen teamwork and service delivery across the organisation
• Balance rostering, service needs, and staff wellbeing to create a sustainable impact
• Manage budgets, contracts, and key performance indicators with precision and accountability

Key Selection Criteria

• Qualifications in Community Services, Social Work, Psychology or a related field
• Proven leadership experience, with the ability to develop, coach, and motivate teams to deliver high-quality, client-focused services.
• Demonstrated experience in specialist FDV, homelessness, crisis accommodation, AOD, mental health, or other crisis-response/community services environments
• Experience in financial management, budgeting of programs, and meeting contractual obligations.
• Strong understanding of appropriate relationship boundaries with clients and other service providers.
• Complex Case management experience, including developing and reviewing case plans, risk assessment and safety plans in in specialist community services settings.
• Strong interpersonal and communication skills, with the ability to engage across diverse teams and stakeholders.
• Experience and passion for providing line management supervision
• Competency in CSNet or similar case management software

The successful candidate will need to possess:

• National Police Clearance
• Working with Children Check
• Valid WA Driver’s Licence with a good driving record