Team Leader

Telstra Health; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Free Telstra mobile plan

25% off Telstra products & services

16 weeks paid gender-equal parental le

Free 24/7 professional support for you

Employee rewards program

Job summary

Telstra Health is seeking a Team Leader for the Leaving Violence Program to guide frontline practitioners in delivering trauma-informed support to victim-survivors. You’ll report to the Service Operations Manager, oversee workforce planning, and drive continuous improvement in service delivery.

Ideally you bring 4+ years in FDSV services, strong leadership, reflective supervision skills, and the ability to manage real-time operations within a government-funded environment.

Qualifications

• Three-year Bachelor's degree in Social Work, Community Services, Counselling or an equivalent qualification.
• Eligibility for registration with an appropriate professional peak body (AASW, PACFA, ACA, ACWA or AHPRA).
• Current Working with Children Check (WWCC).
• National Police Check (NPC).
• Successful completion of two referee checks validating relevant work experience and leadership capability.

Responsibilities

• Leading, coaching and developing a team of frontline practitioners delivering trauma-informed support.
• Providing practice direction, reflective supervision, debriefing and operational guidance to frontline staff.
• Managing workforce planning, rostering and real-time service operations to ensure service levels and performance targets are achieved.
• Conducting probation reviews, performance conversations and ongoing coaching to build capability and support staff wellbeing.
• Acting as the escalation point for operational issues, complex service matters and approvals.
• Monitoring service quality, operational performance and regulatory compliance.
• Using workforce data and service insights to identify trends and drive continuous improvement.
• Approving financial support packages to assist victim-survivors to safely transition away from violence.
• Working collaboratively with operational leaders and stakeholders to strengthen service delivery and achieve program outcomes.

Skills

Leadership

People management

Coaching

Stakeholder engagement

Communication

Decision making

Team development

Risk assessment

Education

Bachelor's degree in Social Work, Community Services, Counselling or equivalent

Job description

Transform Digital Healthcare with Telstra Health

At Telstra Health, we're shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care - wherever it's needed.

Trusted across programs like 1800RESPECT, the Leaving Violence Program, and the National Cancer Screening Register, we connect care in ways that truly make a difference.

About the Leaving Violence Program

The Leaving Violence Program provides financial and other support to help individuals who have left, or are leaving, a partner who uses violence. It is part of the Australian Government's commitment to ending gender-based violence.

At Telstra Health, we are proud to partner with the Australian Government to deliver this national program. It is delivered in a trauma-informed and person-centred way, prioritising safety, choice and respect.

The program is culturally responsive, with a strong commitment to Aboriginal and Torres Strait Islander peoples, and is accountable to the Department of Social Services, ensuring transparency and compliance. All services are delivered ethically, with integrity, professionalism and care.

About the role

As a Team Leader, you'll lead a team of frontline practitioners delivering high-quality, trauma-informed support to victim-survivors accessing the Leaving Violence Program.

Reporting to the Service Operations Manager, you'll provide operational leadership, practice guidance and day-to-day coaching to ensure safe, effective and person-centred service delivery. You'll oversee workforce planning, real-time operations, performance, quality and continuous improvement while fostering a psychologically safe, collaborative and high-performing team culture.

This role is ideal for an experienced leader with a strong family, domestic and sexual violence (FDSV) background who is passionate about supporting frontline practitioners and driving positive outcomes for victim-survivors.

What you'll be doing

Leading, coaching and developing a team of frontline practitioners delivering trauma-informed support.

Providing practice direction, reflective supervision, debriefing and operational guidance to frontline staff.

Managing workforce planning, rostering and real-time service operations to ensure service levels and performance targets are achieved.

Conducting probation reviews, performance conversations and ongoing coaching to build capability and support staff wellbeing.

Acting as the escalation point for operational issues, complex service matters and approvals.

Monitoring service quality, operational performance and compliance with program policies and regulatory requirements.

Using workforce data and service insights to identify trends, drive continuous improvement and enhance service delivery.

Approving financial support packages to assist victim-survivors to safely transition away from violence.

Working collaboratively with operational leaders and stakeholders to strengthen service delivery and achieve program outcomes.

About you

Minimum four (4) years' experience working within Family, Domestic and Sexual Violence (FDSV) services, with the capability to provide practice direction, advice, debriefing and supervision to frontline practitioners.

Minimum four (4) years' leadership or people management experience, preferably within a community, social or health services setting.

Demonstrated experience leading, coaching and developing high-performing teams.

Experience supporting practitioners undertaking enhanced risk and needs assessments and safety planning.

Proven ability to manage performance, support employee wellbeing and foster psychologically safe team environments.

Experience in workforce planning, rostering, real-time operations and operational service coordination within a virtual or contact centre environment.

Strong communication, stakeholder engagement and decision-making skills.

Experience working within government-funded or regulated service environments will be highly regarded.

Exposure to financial assistance programs or fraud management is desirable.

Qualifications & Compliance

Three-year Bachelor's degree in Social Work, Community Services, Counselling or an equivalent qualification.

Eligibility for registration with an appropriate professional peak body (AASW, PACFA, ACA, ACWA or AHPRA).

Current Working with Children Check (WWCC).

National Police Check (NPC).

Successful completion of two referee checks validating relevant work experience and leadership capability.

About Us

Flexibility isn't a perk - it's how we work! Love solving meaningful problems in an innovative, evolving environment? You'll fit right in! At Telstra Health, your work is impactful, your growth is supported, and your ideas are heard.

By joining our team of health and tech experts - you'll learn, grow, and make a real-world difference.

Free Telstra mobile & plan (eligible employees only)

25% off Telstra products & services

16 weeks paid gender-equal parental leave + extra leave options

Free 24/7 professional support for you & your family

Employee rewards program: discounts on shopping, gyms, movies, health insurance & more

We're committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone with a disability are encouraged to apply. Even if you don't tick every box, we want to hear from you.

We're a Circle Back Initiative Employer-you'll get a response for every application.