Team Leader, Trauma-Informed Frontline Care

Telstra Health; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Free Telstra mobile plan

25% off Telstra products & services

16 weeks paid gender-equal parental le

Free 24/7 professional support for you

Employee rewards program

Job summary

Telstra Health is seeking a Team Leader for the Leaving Violence Program to guide frontline practitioners in delivering trauma-informed support to victim-survivors. You’ll report to the Service Operations Manager, oversee workforce planning, and drive continuous improvement in service delivery.

Ideally you bring 4+ years in FDSV services, strong leadership, reflective supervision skills, and the ability to manage real-time operations within a government-funded environment.

Qualifications

• Three-year Bachelor's degree in Social Work, Community Services, Counselling or an equivalent qualification.
• Eligibility for registration with an appropriate professional peak body (AASW, PACFA, ACA, ACWA or AHPRA).
• Current Working with Children Check (WWCC).
• National Police Check (NPC).
• Successful completion of two referee checks validating relevant work experience and leadership capability.

Responsibilities

• Leading, coaching and developing a team of frontline practitioners delivering trauma-informed support.
• Providing practice direction, reflective supervision, debriefing and operational guidance to frontline staff.
• Managing workforce planning, rostering and real-time service operations to ensure service levels and performance targets are achieved.
• Conducting probation reviews, performance conversations and ongoing coaching to build capability and support staff wellbeing.
• Acting as the escalation point for operational issues, complex service matters and approvals.
• Monitoring service quality, operational performance and regulatory compliance.
• Using workforce data and service insights to identify trends and drive continuous improvement.
• Approving financial support packages to assist victim-survivors to safely transition away from violence.
• Working collaboratively with operational leaders and stakeholders to strengthen service delivery and achieve program outcomes.

Skills

Leadership

People management

Coaching

Stakeholder engagement

Communication

Decision making

Team development

Risk assessment

Education

Bachelor's degree in Social Work, Community Services, Counselling or equivalent

Job description

Telstra Health is seeking a Team Leader for the Leaving Violence Program to guide frontline practitioners in delivering trauma-informed support to victim-survivors. You’ll report to the Service Operations Manager, oversee workforce planning, and drive continuous improvement in service delivery.

Ideally you bring 4+ years in FDSV services, strong leadership, reflective supervision skills, and the ability to manage real-time operations within a government-funded environment.