Client Manager

Telstra Health; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Telstra mobile plan

Home internet discount

Parental leave (16 weeks)

Flexible working

Wellbeing support

Employee discounts

Novated Leasing

Job summary

Telstra Health is seeking a Client Manager to manage and grow a portfolio of healthcare clients across Australia. You will build trusted relationships that drive retention and long-term value, while delivering solution-based conversations.

You will identify upsell, cross-sell and renewal opportunities, achieve sales and customer experience targets, and collaborate with internal teams to ensure client success in a hybrid work environment.

Qualifications

• 2+ years in customer success, client management, or account management.
• Proven success achieving sales, retention, or customer growth targets.
• Strong relationship-building and customer engagement skills.
• Excellent communication, presentation, and telephone skills.
• Ability to identify opportunities and influence positive customer outcomes.
• Strong attention to detail and organisational skills.
• A collaborative and proactive approach to teamwork.
• Salesforce experience is desirable.
• Healthcare, health technology, software, or SaaS experience is highly regarded.

Responsibilities

• Manage and grow a portfolio of healthcare clients across Australia.
• Build trusted customer relationships that drive retention and long-term value.
• Identify and close upsell, cross-sell, and renewal opportunities.
• Achieve sales, retention, and customer experience targets.
• Deliver product demonstrations and solution-based customer conversations.
• Collaborate with internal teams to resolve issues and support client success.
• Monitor market trends and share customer insights to influence business outcomes.

Skills

Relationship-building

Customer engagement

Communication

Presentation

Salesforce

Opportunity identification

Collaborative team player

Tools

Salesforce

Job description

Shape the future of Connected Care with Telstra Health

At Telstra Health, we're shaping the future of healthcare through connected solutions that make care safer, faster and more seamless.

From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale.

About the Role

As a Client Manager, you will be responsible for managing and growing a portfolio of healthcare clients across Australia. Through proactive relationship management, customer engagement, and solution-based selling, you'll help customers achieve value from their Telstra Health solutions while driving retention, renewals, and growth opportunities.

What You'll Be Doing

• Manage and grow a portfolio of healthcare clients across Australia.
• Build trusted customer relationships that drive retention and long-term value.
• Identify and close upsell, cross-sell, and renewal opportunities.
• Achieve sales, retention, and customer experience targets.
• Deliver product demonstrations and solution-based customer conversations.
• Collaborate with internal teams to resolve issues and support client success.
• Monitor market trends and share customer insights to influence business outcomes.
• Represent Telstra Health at customer and industry events.

About You

• 2+ years' experience in customer success, client management, or account management.
• Demonstrated success achieving sales, retention, or customer growth targets.
• Strong relationship-building and customer engagement skills.
• Excellent communication, presentation, and telephone skills.
• Ability to identify opportunities and influence positive customer outcomes.
• Strong attention to detail and organisational skills.
• A collaborative and proactive approach to teamwork.
• Salesforce experience is desirable.
• Healthcare, health technology, software, or SaaS experience is highly regarded.

About Us

We’re a hybrid workplace, with regular time together in your local Telstra Health office in line with your team’s agreed ways of working. Outside of this, we support flexibility in how you work.

You’ll work alongside people who care deeply about the services we provide, with opportunities to learn, grow and build your career at Telstra Health.

• Free Telstra mobile & plan for eligible employees
• 30% off eligible Telstra home internet
• 16 weeks paid gender-equal parental leave + additional leave options
• Flexible working & ongoing learning opportunities
• Free 24/7 professional wellbeing support for you & your family
• Employee rewards with discounts & cashback across shopping, travel, entertainment & more
• Novated Leasing and Salary Sacrifice Options

We welcome applications from candidates across Australia with valid Australian working rights and value diverse perspectives from people of all backgrounds, cultures, abilities, genders and experiences.

As a Circle Back Initiative Employer, we're committed to responding to every applicant.