Team leader

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Newcastle City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Discounted private health insurance

Career development opportunities

Fitness Passport access

Employee Assistance Program

Paid parental leave

Job summary

Newcastle Anglican is seeking a dedicated Team Leader for Samaritans Homelessness Services in Newcastle. The role focuses on leading the SHS team, ensuring trauma-informed, strengths-based practice, and close collaboration with partner agencies to support young people at risk of homelessness.

You will guide staff, monitor performance, oversee reporting to funding bodies, and promote a culture of learning and accountability while maintaining strong liaison with DCJ and community partners.

Qualifications

• Leadership experience in child protection or community services.
• Trauma-informed practice and strengths-based approaches with young people.
• Strong interpersonal and mediation/conflict-resolution abilities.
• Excellent documentation and attention to detail in client records and reports.
• Ability to build rapport with young people, families, and stakeholders.
• Commitment to confidentiality and accountability in line with guidelines.

Responsibilities

• Provide leadership to SHS team across multiple sites in the Lower Hunter and Newcastle regions.
• Monitor performance and support SHS case workers to deliver high-quality services.
• Be on-call outside regular hours as needed and respond promptly to requests.
• Develop and maintain the practice framework and accountability tools to meet funding requirements.
• Foster a progressive team culture with learning, development, and open communication.
• Recruit, induct and supervise staff and lead team meetings and group supervision.

Skills

Leadership

Trauma-Informed

Interpersonal Skills

Documentation

Youth Engagement

Confidentiality

KPI Accountability

Education

Tertiary qualification in Psychology or Social Work

Job description

Team Leader - Samaritans Homelessness Services (SHS)

The Opportunity:

The Newcastle based Samaritans Homelessness Services (SHS) Team Leader will work as part of the whole SHS team and is responsible for the provision of leadership for the SHS team. The SHS sector is a vital part of the broader service system that is working towards ending homelessness. SHS service providers support people who are experiencing, or who are at risk of homelessness, through early intervention, crisis and transitional support; and post crisis support services. The program’s primary objective is to ensure people who are experiencing homelessness, or who are at risk of homelessness, are supported to achieve safe and stable housing in the community.

Samaritans Homelessness Services (SHS) provide an extensive range of support to disadvantaged young people with an emphasis on those at risk of homelessness or who are homeless. Core services include crisis accommodation support, outreach, early intervention and activities, employment, family, and group work, working with schools and information and referral.

Why Work for us?

Newcastle Anglican places people at the centre of our work. As a part of a faith-based organisation, you have access to the following great benefits:

• Up to 40% discount on school enrolment fees at any of our Newcastle Anglican schools
• Salary packaging options (up to $611/fortnight)
• Discounted private health insurance through Medibank
• Career and development opportunities – we want you to flourish!
• Access to over 300+ gyms with the Fitness Passport Program
• Free access to our corporate Employee Assistance Program
• Paid parental leave (after 12 months of service)

Role & Responsibilities:

Below is a snapshot of the Team Leaders roles and responsibilities. For more details, please refer to the position description.

• Monitor performance and provide support to SHS case workers and staff, to ensure the effective delivery of quality services in an environment that focuses on Young People’s strengths and capabilities.
• This position may require the employee to be available on-call outside of regular working hours, including evenings, weekends, and public holidays, on an as-needed basis. The employee is expected to respond promptly to on-call requests and perform necessary duties as directed
• Provide strong, supportive, and consultative leadership to the SHS team across various sites in the Lower Hunter and Newcastle regions.
• Contribute to the development of the practice framework and accountability tools to ensure program outcomes are aligned with service deliverables, objectives, and budget management.
• Facilitate and maintain a progressive team culture where learning and development and open communication is encourages.
• Align team goals with both Samaritans Organisational Strategic Plan and service delivery specifications are required by funding bodies.
• Develop and maintain regular contact with partner services, DCJ and external service providers where there is engagement with young people leaving care.
• Ensure to date knowledge and application of evidence based, trauma informed theory and practice.
• Track outputs and outcomes of the team and facilitate all reporting requirements - both organizationally and for funding body requirements.
• Facilitate and participate in team meetings, provide 1:1 supervision for team members and facilitate group supervision / case consultation.
• Recruit and induct new staff as required

About you?

• Tertiary qualification in Psychology, Social Work or related disciplines, OR related experience
• Demonstrated successful track record of leadership for child protection or community services programs.
• Experience in creating, negotiating and maintaining partnerships with external organisations at a senior level
• Experience in working from a Trauma Informed and Strengths Based perspective with young people, and a sound understanding of trauma responses.
• Effective leadership skills, including proven ability to provide formal and informal group supervision to staff.
• Highly developed interpersonal skills including mediation and conflict resolution skills.
• Highly developed documentation skills with demonstrated attention to detail.
• Proven ability to develop rapport with young people, their families and significant others.
• Demonstrated commitment and ability to maintain confidentiality and accountability, including client records, team, and organisational discussions
• Demonstrated understanding of current State and Commonwealth Child Protection guidelines and legislation.
• Experience managing accountability frameworks and meeting KPI’s.
• Well-developed time management and organisational skills, including demonstrated ability to meet deadlines.

Who we are?

Formerly known as the Anglican Diocese of Newcastle, Newcastle Anglican is a faith-based organisation serving the people of the Hunter and the Central Coast.

We offer a leading Christian presence to our community through our parishes, four schools, Anglican Care and Samaritans.

Our vision is for people to flourish because of what we do, inspired by the way of Jesus.

We provide a culturally safe environment for Aboriginal and Torres Strait Islander peoples and welcome all applications.

You must have the right to live and work in Australia.

Samaritans promotes the safety, wellbeing and inclusion of all children and young people.

#SAMS

17 July 2026 • Newcastle New South Wales, Australia • Full Time • Community Services & Development • Housing & Homelessness Services