SHS Intake Officer

Anglican Care; Maitland; On-site; AUD 92,000 - 97,000; Full time

Benefits offered by this job

Maternity leave and parental pay

Salary packaging benefits

School enrolment fee discounts

Meals & Entertainment salary packaging

Fitness Passport access

Employee Assistance Program

Flexible working options

Career development opportunities

Collaborative team environment

Job summary

Samaritans Youth SHS Intake Officer role in Maitland (Lower Hunter) focuses on crisis intake, information/referral, and advocating for youth homelessness service users. You will support the SHS team with frontline assessments and ensuring access to appropriate pathways.

The position requires trauma-informed practice knowledge, strong communication, and partnership-building with local service providers. Previous intake experience is valued, with a flexible approach to complex cases.

Qualifications

• Certificate III in Business Administration or relevant experience
• Certificate III in Community Services or relevant experience
• A current Working with Children check
• National Police Check
• Excellent communication and interpersonal skills
• Experience in intake & assessment processes
• Understanding of Trauma Informed Practices
• Ability to build and maintain partnerships with other services
• Understanding of Child Protection policy and procedures

Responsibilities

• Provide initial crisis response including intake, information and referral
• Advocate for individuals regardless of homelessness stage
• Relate current sector information to youth, families and service providers
• Ensure information clearly outlines pathways reflecting young people’s needs
• Provide practical and emotional support to youths from diverse backgrounds
• Project a positive image of Samaritans
• Develop and implement efficient structures and processes to support service delivery
• Collaborate with SHS Team Leader to ensure quality services for external and internal customers

Skills

Excellent communication

Interpersonal skills

Intake & assessment experience

Partnership development

Trauma-informed practices

Attention to detail

Independent work

Database experience

Organisational skills

Education

Certificate III in Business Administration

Certificate III in Community Services

Working with Children check

National Police Check

Tools

Word

Excel

Access

Job description

Youth Specialist Homelessness Service Intake Officer

• Full-time Permanent role
• Location: Maitland - Lower Hunter
• This role is paid under the Social, Community, Home Care & Disability Services Award 2010- Level 4:1 $46.70 p/h

The Opportunity:

The Intake Officer is responsible for the provision of quality and consistent service to the Samaritans Youth Specialist Homelessness Services (SHS) Team and administration support to the SHS team.

• Maintain a current knowledge of the Youth Homelessness in the Hunter Region and the services that SHS relates to
• Provide an initial crisis response (including intake, information and referral) together with advocating for all individuals regardless of the stage of homelessness they are faced with
• Provide current sector wide information to young people, their significant others, families and other service providers in Newcastle and the Lower Hunter including "hubs" in Maitland, Cessnock and Dungog LGA’s
• Be responsive to those contacting the service ensuring they are receiving information that clearly outlines the relevant pathways to reflect the differing needs of the young person
• Provide practical and appropriate emotional support to young people who may come from diverse backgrounds and experience
• Portray a positive image of Samaritans
• Develop and implementation of more efficient structures, procedures and processes to support delivery of quality service
• Work closely with SHS Team Leader to ensure the provision of quality services to external and internal customers

Why work for us?

Our team are the heart of what we do here at Samaritans. As a part of the Samaritans team, you have access to the following great benefits:

• 14 weeks paid maternity leave or 3 weeks paid parental pay. + Super Contributions after 12 months
• Salary Packaging on a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight
• Up to 40% off on school enrolment fees at any of our Newcastle Anglican schools
• Meals & Entertainment Salary packaging up to $2,650
• Access to Fitness Passport (over 300+gyms)
• Free access to our corporate Employee Assistance Program
• Flexible working options (including compressed week, RDO’s, 9-day fortnights).
• Career and development opportunities
• The opportunity to work within an innovative, collaborative team environment

Essential Qualifications

• Certificate III in Business Administration or relevant experience
• Certificate III in Community Services or relevant experience
• A current Working with Children check (with clearance to work with children)
• National Police Check (Newcastle Anglican will consider the relevance of any reported outcomes).
• Excellent communication and interpersonal skills
• Experience in intake & assessment processes
• Understanding of, and ability to implement Trauma Informed Practices.
• Ability to build and maintain successful partnerships with other services.
• Understanding of Child Protection policy and procedures.
• Excellent organisational skills and experience managing a complex range of activities
• Demonstrated experience using word, excel and access programs
• Strong attention to detail
• Understanding and practical application of confidentiality principles
• Demonstrated understanding of WHS responsibilities.
• Ability to show initiative and work independently.
• Experience working with databases

Who we are?

Newcastle Anglican is at the core of some of the most well-known businesses within Newcastle, Hunter, Central Coast & Mid North Coast organisations. Our service agencies include Anglican Care and Samaritans as well as Newcastle Anglican Schools Corporation and 54 Anglican parishes.

Samaritans promotes the safety, wellbeing and inclusion of all children and young people.

You must have the right to live and work in Australia.

We will consider candidates as they apply and encourage early application. Interviews may commence prior to the closure date

7 September 2026

Maitland New South Wales, Australia

Full Time

Community Services & Development

Housing & Homelessness Services