Team Leader

Flirt Adult Store; Newcastle City Council; On-site; AUD 52,000 - 66,000; Full time

Job summary

Flirt Adult Store in Newcastle, NSW seeks a confident leader to drive exceptional customer experiences and sales. After initial training you will operate solo, ensuring consistent standards, and supporting a high-energy, welcoming atmosphere.

You will manage store operations, resolve customer issues, and meet KPIs while coordinating with other staff as needed and adapting to a dynamic retail environment.

Qualifications

• Retail leadership or supervisory experience preferred.
• Ability to work unsupervised and meet KPIs.
• Experience with POS systems and basic office tools.
• Strong written and verbal communication skills.

Responsibilities

• Set the tone for the customer experience and sales.
• Drive sales through genuine connections with customers.
• Support and lead the team to deliver a high-energy environment.
• Work independently and manage store operations.
• Understand KPIs and work to achieve them.
• Handle customer complaints and resolve conflicts.
• Maintain consistency across stores and welcome customers.

Skills

Customer service

Leadership

POS experience

Time management

Communication

Tools

Retail Express

MS Office

Google Sheets

Job description

Step into a role where confidence, personality, and leadership come together. As a key leader in the store, you'll set the tone for exceptional customer experiences, drive sales through genuine connection, and support your team to deliver the high-energy, welcoming atmosphere the brand is known for. After initial training you will be working solo so must be confident.

Key responsibilities

• Set the tone for exceptional customer experiences
• Drive sales through genuine connection
• Support your team to deliver a high-energy, welcoming atmosphere
• Work unsupervised and independently
• Understand KPIs and drive to achieve them
• Handle customer complaints and conflict resolution
• Maintain continuity across all stores and keep customers feeling welcome and warm
• Adapt to a changing work environment and flexible hours
• May be required to work at other stores at times

About you

• 18+ years old
• Availability weekdays and weekends essential
• Ability to work unsupervised and independently
• POS system experience (Retail Express preferred)
• Familiar with Point-of-Sale systems (POS), MS Office, Google Sheets
• Reliable transportation is a requirement
• Ability to prioritize workflow, implement time management and meet deadlines
• High level of oral and written communication skills