Team Leader

SSI; Logan City; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Salary packaging options

Hybrid/flexible working

In-house training & development

Collaborative team environment

Job summary

Settlement Services International (SSI) is seeking a Team Leader for the 99 Steps DFV program in Logan/Beenleigh, Queensland. You will lead bilingual/bicultural practitioners, oversee supervision, recruitment and case management to deliver trauma-informed, culturally responsive support to victim-survivors.

The role requires extensive experience in DFV service delivery, strong leadership, and a deep understanding of migrant and refugee issues within a multicultural framework.

Qualifications

• Demonstrated ability in a similar program role.
• Experience delivering domestic, family and sexual violence services with case management.
• Understanding of trauma-informed practice and migrant/refugee issues.
• Knowledge of multicultural sector policies and programs.
• Strong communication and leadership capabilities.

Responsibilities

• Provide leadership and support to bilingual/bicultural practitioners.
• Oversee daily team coordination, staff supervision, recruitment and performance management.
• Ensure high-quality service delivery to victim-survivors and stakeholders.
• Coordinate incident reporting and case management processes.
• Coach, mentor and motivate the team to achieve measures of success.

Skills

Leadership

Interpersonal communication

Advocacy

Cultural responsiveness

Coaching / mentoring

Education

Tertiary qualification in social work, psychology or human services

Job description

About the Role

The 99 Steps Team Leader provides leadership and support to the bilingual/bicultural DFV practitioners at 99 Steps – a specialist DFV service providing culturally responsive and trauma informed support to women from migrant and refugee backgrounds in the Logan and Beenleigh area in Queensland.

The Team Leader oversees daily team coordination, including staff supervision, recruitment, case management, incident reporting, and performance management to ensure high-quality service delivery to victim-survivors and stakeholders.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Tertiary qualification in social work, psychology or human services field, and/or demonstrated ability in a similar program role.
• Demonstrated experience in domestic, family and sexual violence service delivery and case management, and strong understanding of trauma-informed practice.
• Demonstrated understanding of the issues faced by victim-survivors from migrant and refugee backgrounds, and understanding of intersectionality and cultural responsiveness principles.
• Strong knowledge and understanding of the multicultural sector including relevant government policies and programs.
• Highly developed interpersonal and communication skills.
• Excellent leadership and people management skills including the ability to effectively coach, mentor and motivate teams.
• Highly developed advocacy skills and ability to collaborate with partner organisations.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight
• Access to in-house training and learning opportunities for professional development and growth.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close 25th September 2026

If you would like more information on the recruitment process, please contact the talent acquisition team at [e-mail]

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [e-mail]

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.