Team Leader

Royal Rehab Group; City of Parramatta; Hybrid; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Salary Packaging

Meals & Accommodation

Wellbeing Days

Maxxia Rewards

Fitness Passport

Health Insurance

Portable Long Service Leave

Career Growth

EAP Support

Job summary

Breakthru, part of the Royal Rehab Group, is seeking a Team Leader to guide and grow a frontline employment services team across Parramatta, Hornsby and Epping. You’ll coach staff to deliver person-centred support, build confidence in clients, and strengthen partnerships with local employers to create meaningful work opportunities.

You’ll translate program guidelines into compliant service delivery, monitor performance, and champion inclusion and empowerment in every interaction.

Qualifications

• Qualifications in Employment or Human Services (e.g. Mental Health, Psychology, Social Work) desired
• Experience in employment services and supporting people with disability, injury, or health conditions
• Proven ability to meet KPIs and create client-focused employment and skills plans
• Confident in marketing clients to employers and facilitating group programs
• Strong communication, problem-solving, and stakeholder engagement skills
• Knowledge of disability legislation, support strategies, and labour market trends
• Current Driver’s License - essential

Responsibilities

• Mentor and support a high-performing team, driving results and fostering growth
• Ensure ongoing development of your team to deepen understanding of best practice when working with people with disability, injury, or health conditions
• Translate program guidelines into high-quality, compliant service delivery that meets quality and performance targets
• Guide clients into meaningful work through trust, empathy, and personalised support
• Build strong employer partnerships and promote inclusive hiring practices
• Monitor progress, maintain accurate records, and lead by example
• Champion Breakthru’s values of inclusion, empowerment, and person-centred practice

Skills

Leadership

Communication

Problem-solving

Stakeholder engagement

Driver's license

Education

Employment or Human Services qualification

Job description

About Us

Want to grow your career while helping people find a job they love?

At Breakthru, you won’t be stuck behind a desk — you’ll be out in the community, working side-by-side with clients where it matters most.

As part of the Royal Rehab Group, you’ll be backed by one of Australia’s most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you’ll have the stability, resources, and support to grow your career and make a real impact in people’s lives.

About The Role

Leading the team across the Parramatta, Hornsby and Epping area, as a Team Leader you’ll play a hands-on role in guiding and supporting the team to deliver person-centred support, helping clients build confidence, develop skills, and secure meaningful sustainable work. Working closely with employers, you’ll strengthen partnerships that create real opportunities for inclusive employment. This role is all about coaching your team to achieve outcomes, driving performance, and making a genuine difference in people’s lives.

Key Responsibilities Include

• Working under the guidance of the ESA’s Service Manager, mentor and support a high-performing team, driving results and fostering growth.
• Ensure the ongoing development of your team to build a deeper understanding of best practice when working with people with disability, injury, or health conditions.
• Translate program guidelines into high-quality, compliant service delivery that meets quality and performance targets.
• Guide clients into meaningful work through trust, empathy, and personalised support.
• Build strong employer partnerships and promote inclusive hiring practices.
• Monitor progress, maintain accurate records, and lead by example.
• Champion Breakthru’s values of inclusion, empowerment, and person-centred practice.

About You

You’re a confident leader with a passion for mentoring others and driving performance. You know how to bring out the best in a team, creating a supportive and results-driven environment where people thrive. With a strong understanding of employment services and program guidelines, you’re skilled at mentoring others to provide a high-quality service that meet performance targets.

You build genuine relationships with your team, clients and employers alike, guiding individuals into meaningful work through empathy, trust, and tailored support. You’re proactive, organised, and lead by example. Most importantly, you’re committed to inclusion, empowerment, and making a real difference through person-centred practice.

Essential Criteria

• Qualifications in Employment or Human Services (e.g. Mental Health, Psychology, Social Work) - desirable
• Experience in employment services and supporting people with disability, injury, or health conditions
• Proven ability to meet KPIs and create client-focused employment and skills plans
• Confident in marketing clients to employers and facilitating group programs
• Strong communication, problem-solving, and stakeholder engagement skills
• Knowledge of disability legislation, support strategies, and labour market trends
• Current Driver’s License - essential

Your Royal Rewards

• Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay
• Meals & Accommodation: Package up to $2,650 for dining and holidays expenses
• Wellbeing Days: 5 extra leave days to recharge
• Maxxia Rewards: enjoy a huge range of discounts through our salary packaging partner
• Fitness Passport: Discounted access to gym and aquatic centres
• Health Insurance: Exclusive HCF discounts
• Portable Long Service Leave: Access to portable long service leave for eligible candidates
• Career Growth: Genuine opportunities for growth and career development
• EAP Support: Free, confidential counselling and wellbeing support

We know our diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace that reflects the people we serve. We encourage applications from all members of our community, including People with Disability, First Nations peoples, LGBTIQA+ people, and those from Culturally and Linguistically Diverse backgrounds.

We are committed to creating an inclusive and accessible environment where all individuals can thrive. Should you require any adjustments to participate equitably in the recruitment process, please contact [e-mail]

We welcome the opportunity to discuss any workplace adjustments during the interview process.

The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, NDIS Worker Screen Clearance, employment history, driver’s license and referee checks.