Team Leader

Department of Justice and Community Safety, Victoria; City of Melbourne; On-site; AUD 129,000 - 141,000; Full time

Job summary

The Department of Justice and Community Safety—Victims, Redress and System Reform (VRSR)—is seeking a Team Leader to guide a team that helps people access counselling and therapeutic services and to support those affected by harm. You will lead staff through sensitive work and contribute to improvements across redress schemes.

You will also ensure safe, respectful support, maintain accurate records, and uphold laws and policies in a highly regulated public service environment.

Qualifications

• Team leadership experience in a complex service system.
• Victim-centred service experience, with knowledge of sexual abuse or mental health.
• Public service experience in a highly regulated work setting.

Responsibilities

• Guide a team supporting people through redress schemes.
• Ensure safe, consistent and respectful support to participants.
• Lead accurate records and reports about service delivery.
• Check that staff follow laws, policies and approved processes.
• Identify issues and develop practical improvements for services.
• Build positive working relationships and support department priorities.

Skills

Team leadership

Mentoring staff

Victim-centred service

Sexual abuse knowledge

Mental health knowledge

Public service experience

Resilience and empathy

Education

Tertiary qualification in social services/public administration

Job description

• Lead a team that helps people access counselling and therapeutic services.
• Guide staff through sensitive work that supports people affected by harm.
• Help improve services across important redress schemes.
• You value meaningful work, supportive leadership and strong public service.
• Fixed term, full-time role earning $128,635 - $140,849 per year, plus super.

About This Role

• Lead a team that helps people access counselling and therapeutic services.
• Guide staff through sensitive work that supports people affected by harm.
• Help improve services across important redress schemes.
• You value meaningful work, supportive leadership and strong public service.
• Fixed term, full-time role earning $128,635 - $140,849 per year, plus super.

About Us

Victims, Redress and System Reform (VRSR) is part of the Community Safety, Victims and Racing division of the Department of Justice and Community Safety. VRSR is responsible for the delivery and reform of services to victims of crime and the administration of redress schemes.

What You Will Do

As team leader, you will guide a team supporting people through redress schemes.

You will help staff provide safe, consistent and respectful support to participants.

You Will

• provide clear guidance and support to staff who help scheme participants
• lead accurate records and reports about service delivery
• check that staff follow laws, policies and approved processes
• identify issues and develop practical ways to improve services
• build positive working relationships and support priorities across the department.

About You

A tertiary qualification in social services, business or public administration is highly desirable.

You Should Also Have

• team leadership experience in a complex service system, including staff support and mentoring
• victim-centred service experience, with knowledge of sexual abuse or mental health
• public service experience in a highly regulated work setting
• resilience and empathy when supporting staff through challenging or distressing work.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

Important Information

Child safety statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.