Manager, Redress Operations Support

Department of Justice and Community Safety VIC; City of Melbourne; On-site; AUD 143,000 - 191,000; Full time

Job summary

Department of Justice and Community Safety VIC is seeking a Manager, Redress Operations Support to lead services for people using redress schemes in Victoria. You will guide a diverse team and help deliver safe, fair and consistent services.

The role requires at least three years of multi-disciplinary team management in regulated settings, with a tertiary qualification in social services, business, or public administration desirable.

Qualifications

• At least three years' experience managing multi-disciplinary teams in regulated service settings.
• A tertiary qualification in social services, business or public administration is highly desirable.
• Operational leadership with a strong focus on outcomes in complex service systems.

Responsibilities

• lead a skilled team and support high-quality service delivery across redress schemes
• give clear advice on policy, service delivery and ways to improve operations
• manage budgets, staff processes, reporting, complaints and privacy matters
• prepare clear briefs on redress schemes, including plans to close schemes
• lead practical improvements and support other priorities across victims, redress and system reform.

Skills

Operational leadership

Project management

Systems thinking

People leadership

Education

Tertiary qualification in social services, business or public administration

Job description

Department of Justice and Community Safety VIC – Melbourne VIC

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Lead a skilled team delivering support through important redress schemes.
• Guide service delivery and help improve support for people affected by harm.
• Shape policy, projects and scheme closure work across a changing service.
• Value meaningful work, strong leadership and the opportunity to improve public services.
• Fixed term, full-time role earning $142,790 - $191,084 per year, plus super.

About us

Victims, Redress and System Reform (VRSR) is part of the Community Safety, Victims and Racing division of the Department of Justice and Community Safety. VRSR is responsible for the delivery and reform of services to victims of crime and the administration of redress schemes.

What you will do

As Manager, Redress Operations Support, you will lead services for people using redress schemes.

You will guide a diverse team and help deliver safe, fair and consistent services.

You will:

• lead a skilled team and support high-quality service delivery across redress schemes
• give clear advice on policy, service delivery and ways to improve operations
• manage budgets, staff processes, reporting, complaints and privacy matters
• prepare clear briefs on redress schemes, including plans to close schemes
• lead practical improvements and support other priorities across victims, redress and system reform.

About you

You need at least three years' experience managing multi-disciplinary teams in regulated service settings.

A tertiary qualification in social services, business or public administration is highly desirable.

You should also have:

• operational leadership experience in complex service systems, with a strong focus on outcomes
• project management experience, including compliance and reporting in service delivery settings
• systems thinking skills and the ability to improve services and solve complex problems
• people leadership skills, with resilience, empathy and respect for diverse views and backgrounds.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Sally Finlay at ************@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION:

Child safety statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people’s rights, relationships, identity, and culture must be recognised and respected, their voices hea rd, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.