Team Leader

Recruit Shop Pty Ltd; City of Hume; On-site; AUD 36,000 - 47,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Airport store team

Supportive management

Job summary

Recruit Shop Pty Ltd is seeking a confident, hands-on Team Leader to support the Store Manager at our airport store. You’ll lead shifts, coach the team, and act as second-in-charge, including opening, closing, and running the store solo when needed.

Key responsibilities include guiding rosters, coaching staff on the shop floor, driving sales through great customer experiences, stock control, visual merchandising, and stepping in for the Store Manager during absences to keep operations smooth.

Qualifications

• Previous experience in a retail or hospitality leadership or supervisory role, ideally 1-2+ years.
• Strong customer service and sales skills.
• Confidence handling cash, POS, and store opening/closing procedures.
• Availability to work a 7 day rotating roster, including weekends and public holidays.
• Eligible to obtain and maintain an ASIC.

Responsibilities

• Lead shifts and support the Store Manager during rostered shifts.
• Coach and onboard team members on the floor.
• Drive sales through promotions, upselling and great customer experiences.
• Support stock control, visual merchandising, and store presentation standards.
• Step in for the Store Manager during absences to keep the store running smoothly.

Skills

Retail leadership

Customer service

Sales skills

Cash handling & POS

Team coaching

Tools

POS system

Job description

EARN a Competitive Hourly Rate + Penalty Rates for Weekends & Public Holidays

Step Up Into Leadership as a Team Leader With A Leading Australian Brand

7 Day Rotating Roster | Airport Store | Be the Store Manager's Right Hand

About The Company

This iconic Australian business has been delighting customers since the late 1950s, with roots in Victoria and a passion for creating premium, indulgent treats. Known for its immersive in-store experiences, exceptional service, and commitment to joy-filled customer moments, the brand has become a household favourite across the country.

About The Opportunity

We’re looking for a confident, hands-on Team Leader to support our Store Manager in running one of our airport stores. You’ll lead shifts, coach the team, and step up as second-in-charge, including opening, closing, and running the store solo when needed. Key responsibilities include:

• Leading and supporting the team during rostered shifts, including opening and closing the store
• Coaching and supporting team members on the floor, including onboarding new starters
• Championing sales through great customer experiences, promotions, and upselling
• Supporting stock control, visual merchandising, and store presentation standards
• Stepping in for the Store Manager during absences to keep the store running smoothly

About You

We’re looking for someone ready to take the next step into leadership. To thrive in this role, you’ll bring:

• Previous experience in a retail or hospitality leadership or supervisory role, ideally 1-2+ years
• Strong customer service and sales skills, with the ability to lead by example
• Confidence handling cash, POS, and store opening/closing procedures
• Availability to work a 7 day rotating roster, including early mornings, weekends, and public holidays in line with airport trading hours
• Eligibility to obtain and maintain an ASIC (Aviation Security Identification Card)

What’s In It For You?

• A Genuine Step Up Into Leadership, With Support From Your Store Manager
• Join a Reputable, Iconic Australian Brand With a National Presence
• Enjoy Generous Staff Discounts on Premium Products
• Be Part of a Supportive, Fast-Paced Airport Store Team
• Build Skills That Set You Up for Future Store Management Opportunities