Team Lead - Infrastructure Services

NEC Corporation; Darwin; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

NEC Partner Product Discounts

Salary on offer

Work with passionate colleagues

Job summary

NEC Corporation leads an Infrastructure team in Darwin, delivering critical operations and technical guidance. The Team Lead provides direction on fault-finding, customer management and resolution strategies to maintain high customer satisfaction.

The role includes supervising Windows and Unix/Linux server operations, storage and backup services, and coordinating day-to-day resourcing, performance and project alignment in a fast-paced environment.

Qualifications

• 2+ years' experience in a technical leadership role.
• 3+ years' previous experience in hardware diagnostics and troubleshooting within an enterprise environment.
• Strong technical leadership and problem-solving ability, with the confidence to mentor and guide technical staff.
• Excellent communication skills, with the ability to articulate the business impact of problems and issues to all levels of management.
• A customer-first mindset when managing critical issues.
• Strong time management skills, with a proven ability to balance operational support with project demands.
• A genuine "can-do" attitude and willingness to support the needs of a professional team.
• Excellent analytical and problem-solving skills.

Responsibilities

• Lead the relevant technical team, managing and escalating major incidents to the Technical Delivery Manager and/or Major Incident Management team (SRMs).
• Support service owners in developing and maintaining service descriptions and project SOWs.
• Identify and elevate opportunities for improvement to the Technical Delivery Manager.
• Participate in process forums as required.
• Provide technical leadership and guidance to the team on fault-finding methodologies, customer management and problem resolution.
• Manage day-to-day resourcing for direct reports, including performance and KPIs, leave, timesheet approval, overtime and on-call rostering.

Skills

Technical leadership

Customer management

Problem solving

Communication

Time management

Tools

Windows Server

Unix/Linux

Exchange/AD

Job description

Office Location: Darwin, Northern Territory, AU, 0800

Company: NEC Corporation

As Team Lead, you'll provide technical leadership, support and day-to-day management of the team. You'll be the go-to person for technical guidance on fault-finding methodologies, customer management and problem resolution, and you'll roll up your sleeves to engage directly on complex technical issues to drive resolution and keep customers satisfied.

About the team

Our Infrastructure team sits within Technical Operations and delivers operational and project-based services to NEC and our customers across government and non-government sectors. The team covers a broad and interesting scope of work, including:

• Development and operational monitoring of Windows and Unix/Linux servers
• Database monitoring and administration
• Monitoring and management of Exchange, Active Directory and other Microsoft server products
• Storage and backup architecture and management services

Ky responsibilities

Lead the relevant technical team, managing and escalating major incidents to the Technical Delivery Manager and/or Major Incident Management team (SRMs)

Support service owners in developing and maintaining service descriptions and project SOWs

Identify and elevate opportunities for improvement to the Technical Delivery Manager

Participate in process forums as required

Provide technical leadership and guidance to the team on fault-finding methodologies, customer management and problem resolution

Manage day-to-day resourcing for direct reports, including performance and KPIs, leave, timesheet approval, overtime and on-call rostering

About you

2+ years' experience in a technical leadership role

3+ years' previous experience in hardware diagnostics and troubleshooting within an enterprise environment

Strong technical leadership and problem-solving ability, with the confidence to mentor and guide technical staff

Excellent communication skills, with the ability to articulate the business impact of problems and issues to all levels of management

A customer-first mindset when managing critical issues

Strong time management skills, with a proven ability to balance operational support with project demands

A genuine "can-do" attitude and willingness to support the needs of a professional team

Excellent analytical and problem-solving skills

Attractive salary on offer

NEC Partner Product Discounts

Work alongside passionate and like-minded people