Team Lead, Fund Services

GROW Inc; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Growth opportunities

ME Days

Hybrid work model

Inclusive holidays

10 weeks paid parental leave

Learning & Development budget

Novated car lease

Job summary

GROW Inc in Australia is seeking a Team Lead for the Fund Services team to mentor and guide the group, manage workflows, and ensure client requests are handled efficiently. The role supports a hybrid work model and candidates based in Melbourne or Sydney are preferred.

You will contribute to business enhancements, address incidents, review rules with clients, and liaise with internal and external stakeholders while upholding high standards of accuracy and service.

Qualifications

• 5+ years of experience in leading a Superannuation Administration team.
• Strong experience in superannuation administration.
• Strong written and verbal communication skills.
• Great problem-solving abilities and the ability to engage multiple internal and external stakeholders effectively.
• Ability to adapt to change.
• High level of attention to detail.

Responsibilities

• Support, coach and mentor your team
• Manage workflows to ensure your team's SLA's are met
• Provide input and feedback into business enhancements
• Support any client enquiries
• Manage business incident remediation
• Review and put forward business rules and procedure updates for team in consultation with clients

Skills

Team leadership

Superannuation administration

Communication skills

Problem solving

Attention to detail

Job description

Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!

Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!

So, who is GROW Inc?

Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian.

How are we doing it?

We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians. Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself!) to join us. We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

As Team Lead of the Fund Services team at GROW, you will:

• Support, coach and mentor your team
• Manage workflows to ensure your team's SLA's are met
• Provide input and feedback into business enhancements
• Support any client enquiries
• Manage business incident remediation
• Review and put forward business rules and procedure updates for team in consultation with clients

To be successful in this role, we’re ideally looking for candidates based in Melbourne or Sydney who have:

• 5+ years of experience in leading a Superannuation Administration team, ideally within the fund services space or similar
• Strong experience in superannuation administration
• Strong written and verbal communication skills
• Great problem-solving abilities and the ability to engage multiple internal and external stakeholders effectively
• Ability to adapt to change
• High level of attention to detail

Why you’ll love working at GROW

• Growth Opportunities – Last year over 20% of our team stepped up through promotion!
• ME Days – Take an additional 4 days of leave off per year to support your wellbeing and recharge the batteries!
• Hybrid Working Model – We've adopted a true hybrid work approach!
• Inclusive Holidays – Flexibility to swap public holidays to recognise what matters most to you!
• 10 Weeks Paid Parental Leave – Irrespective of parenting role, as well as Superannuation contributions for new parents while on unpaid parental leave for a period of up to 12 months!
• Learning & Development Budget – Up to $500 per year to use on your own development!
• Novated Car Lease – Save on tax and running costs by salary packaging your next car through a novated lease!

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you. You never know, you could be the perfect person to join our team!