Casual Support Worker - Karlup Safe Accommodation

Ruah; Perth; On-site; AUD 51,000 - 73,000; Full time

Benefits offered by this job

Employee Assistance Program

Journey Cover (insurance for commuting

Salary Packaging benefits

Job summary

Ruah in Western Australia seeks two Casual Support Workers to assist women and children escaping family and domestic violence. You will provide practical daily living support, foster independence, and help residents access recovery supports in a trauma-informed environment.

Reporting to the Team Lead, you will engage residents, maintain records, and work with a multidisciplinary team to ensure safety and wellbeing while upholding respectful, inclusive practices.

Qualifications

• Must be female due to the service and client group (genuine occupational qualification).
• Experience in a similar support role with women and children who have experienced family and domestic violence.
• Sound understanding of family and domestic violence, trauma, crisis support and recovery.
• Ability to build professional, respectful and trusting relationships with individuals with varying levels of need.
• Experience working within trauma-informed and culturally informed frameworks.
• Ability to work independently, remain calm under pressure and contribute positively within a team environment.
• Strong interpersonal, written and verbal communication skills.
• Confidence using Microsoft Office, databases and client reporting systems.
• Demonstrated understanding of diversity, inclusion and cultural safety, including Aboriginal culture and culturally diverse communities.
• Flexible availability to work shifts including mornings, afternoons, overnight sleep shifts, weekends and public holidays.

Responsibilities

• Support women and children living in safe accommodation following family and domestic violence.
• Provide practical daily living support and promote independent living skills.
• Assist with client arrivals, orientation and onboarding.
• Facilitate resident meetings and encourage positive community engagement.
• Maintain accurate client records, case notes and reporting requirements.
• Build positive and professional relationships with residents.
• Identify, respond to and elevate risks, incidents and wellbeing concerns as required.
• Work collaboratively with multidisciplinary support teams.
• Deliver services using trauma-informed, recovery-oriented and culturally safe practices.
• Contribute to a safe, inclusive and welcoming environment for all residents.

Job description

Join a dedicated and values-driven team providing safe accommodation, practical support and recovery-focused care within one of Western Australia's most innovative family and domestic violence services. If you're passionate about supporting vulnerable people, thrive in a trauma-informed environment and are looking for meaningful casual work, we'd love to hear from you.

About Ruah

Ruah is a leading values-driven employer in Western Australia's community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

Join a dedicated and values-driven team supporting women and children to heal, recover and rebuild their lives following family and domestic violence.

The Karlup Service is a unique, holistic and wraparound support model operating from the Ruah Centre for Women and Children in Northbridge. The service provides safe accommodation and integrated recovery supports for women and children escaping family and domestic violence.

We are looking for two compassionate, dependable and proactive Casual Support Workers to join our Karlup Safe Accommodation team.

Reporting to the Team Lead, you will provide practical day-to-day support to women and children residing within the accommodation service. You will help create a safe, welcoming and respectful environment while supporting residents to develop confidence, independence and connection to recovery supports.

Key Responsibilities

• Support women and children living in safe accommodation following family and domestic violence
• Provide practical daily living support and promote independent living skills
• Assist with client arrivals, orientation and onboarding
• Facilitate resident meetings and encourage positive community engagement
• Maintain accurate client records, case notes and reporting requirements
• Build positive and professional relationships with residents
• Identify, respond to and elevate risks, incidents and wellbeing concerns as required
• Work collaboratively with multidisciplinary support teams
• Deliver services using trauma-informed, recovery-oriented and culturally safe practices
• Contribute to a safe, inclusive and welcoming environment for all residents

These are casual positions requiring availability across weekdays, weekends, public holidays and overnight sleep shifts

What we’re looking for

The successful applicants will be required to meet the following criteria:

• Must be female* due to the nature of the service and client group. This requirement is a genuine occupational qualification under Section 27 of the Equal Opportunity Act 1984
• Demonstrated experience in a similar support role, particularly working with women and children who have experienced family and domestic violence
• Sound understanding of family and domestic violence, trauma, crisis support and recovery
• Ability to build professional, respectful and trusting relationships with individuals with varying levels of need
• Experience working within trauma-informed and culturally informed frameworks
• Ability to work independently, remain calm under pressure and contribute positively within a team environment
• Strong interpersonal, written and verbal communication skills
• Confidence using Microsoft Office, databases and client reporting systems
• Demonstrated understanding of diversity, inclusion and cultural safety, including Aboriginal culture and culturally diverse communities
• Flexible availability to work a variety of shifts, including mornings, afternoons, overnight sleep shifts, weekends and public holidays

Highly Regarded

• Experience in family and domestic violence services
• Experience in community services, crisis accommodation, homelessness or residential support
• Certificate III, Certificate IV or higher qualification in Community Services, Mental Health, Social Work or a related field
• Experience supporting vulnerable women, children and families

What do we offer?

• An opportunity to work with a passionate and highly skilled team within in a unique service and state-of-the-art facility.
• A rare chance to work within a unique service model that truly makes a difference to the lives of vulnerable women and children.
• Hourly rate aligned with Level 2 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $45.28 per hour (inclusive of 25% casual loading)
• Free, independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more!

Required compliance documents:

• Current drivers’ license
• National Police Clearance Certificate
• Working with Children Check
• First Aid Certificate

For further information please contact Chloe Bond- Team Lead Karlup Safe Accommodation at [e-mail]

We are building a workplace where difference is embraced and encouraged - and to do this, weneed people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.

Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.

Closing date for applications: Friday 9th October 2026.

The Job advertisement may be closed earlier than the date mentioned above.