Team Lead, Customer Support, In-Store

DoorDash, Inc.; Newcastle; Presencial; AUD 30 000 - 39 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Free Gym membership

Discounted golf memberships

Discounted caravan and camping

Great starting rate

Dynamic and growing team

Fun work culture

Resumo da oferta

Belgravia Health & Fitness is seeking passionate Contact Centre Consultants to deliver exceptional customer service. You will handle customer communications across phone, email, social platforms and SMS, responding to needs while maintaining high service standards.

The role is part-time with availability on weekdays and weekends. Training is provided, and you will join a dynamic team focused on a superior customer experience and strong staff benefits.

Qualificações

• Customer service and administration experience.
• High resilience to pressure.
• Good problem-solving and multitasking abilities.
• Current Police Check.
• Working with Children Check.
• Current First Aid & CPR Certificate.

Responsabilidades

• Handle customer communications via phone, email, social platforms and SMS.
• Respond to customer needs with excellent service.
• Ensure service quality meets agreed standards.
• Develop positive relationships to enhance the customer experience.

Conhecimentos

Attention to detail

Communication

Team player

Fast learner

Multitasking

Descrição da oferta de emprego

Belgravia Health & Fitness’s customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer service.

The Role

We are looking for passionate people who are prepared to put the customer at the centre of everything they do by delivering exceptional service. Here are some things you’ll be doing:

• Customer communication through phone, email, social platforms and SMS
• Provide excellent customer service, by responding to customer's needs
• Ensure the quality of service meets agreed customer service standards
• Develop positive relationships with customers to provide the best customer experience

We are looking for part-time team members who are available and flexible to work on weekdays and weekends.

No experience required, all training provided.

About you

• Shows attention to detail
• Great telephone manner
• Team player
• Fast learner
• Positive, friendly, helpful and energetic

Requirements

• Customer service and administration experience
• High resilience to pressure
• Good ability to problem solve and can multitask efficiently
• Current Police Check
• Working with Children Check
• Current First Aid & CPR Certificate
• Free Gym membership
• Discounted Golf memberships
• Discounted caravan and camping benefits
• Great starting rate
• Be part of a dynamic and growing team
• Fun work culture aimed at seeing you succeed
• Plus, many more staff benefits

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.