Teaching Support Officer

James Cook University; Cairns Regional; On-site; AUD 79,000 - 89,000; Full time

Job summary

James Cook University in Cairns invites applications for a Teaching Support Officer on campus at the Cairns Nguma-bada campus. You will provide administrative, coordination, and data management support to ensure effective teaching activities, subject materials preparation, and regulatory alignment.

You will bring strong communication, attention to detail, and experience in delivering high-quality customer service, with proficiency in Microsoft Office and related databases to support students and

Qualifications

• Experience delivering high-quality customer service.
• Strong communication skills, written and verbal.
• Proficiency in Microsoft Office and digital systems/databases.

Responsibilities

• Assist in preparation of teaching materials and subject information.
• Coordinate and support across campuses to ensure process alignment.
• Manage data and administrative tasks to support teaching delivery.

Skills

Communication

Attention to detail

Organisational skills

Customer service experience

Microsoft Office

Tools

Microsoft Office

Database systems

Job description

Are you organised, detail-oriented, and passionate about supporting education? Join us as a Teaching Support Officer based on campus at JCU's Cairns Nguma-bada campus and play a key role in ensuring the effective preparation and delivery of teaching activities. You will provide essential administrative, coordination, and data management services, contributing to the success of academic programs and Colleges.

• HEWL 5: $78,740 - $89,310 + up to 17% employer superannuation contributions.
• Two full time, continuing position | 36.25 hours a week
• On-campus, face-to-face position located at the Cairns Nguma-bada campus in North Queensland

WHAT YOU CAN ACCOMPLISH IN THE ROLE

As the Teaching Support Officer, you will play a key role in supporting the quality and consistency of teaching and learning practices. You will work with academic colleagues to facilitate the preparation of subject materials, maintain accurate subject information, and collaborate with teams across campuses to ensure alignment with internal processes and external regulatory requirements. Your attention to detail and strong organisational skills will ensure efficient and effective outcomes in these areas.

WHAT YOU WILL BRING TO THE ROLE

Your strong communication skills, both written and verbal, will allow you to work effectively with a diverse range of stakeholders. You will demonstrate a high level of attention to detail, along with confidence in using Microsoft Office and other digital systems or databases essential to the role.

You will have experience delivering high-quality customer service, especially in managing a high volume of enquiries. Your ability to resolve issues efficiently and provide clear, accurate advice will be key in supporting students and staff alike.

Applications close on Sunday, 13th September at 11.55pm.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place - the Tropics and beyond
• Our Research - a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.