Digital Spaces Engineer

James Cook University; Cairns Regional; On-site; AUD 91,000 - 98,000; Full time

Benefits offered by this job

17% employer superannuation

36.25-hour week

Flexible working conditions

Job summary

James Cook University in North Queensland, Cairns, invites applications for a Digital Spaces Engineer to support audio visual, videoconferencing and collaboration technologies across learning, teaching and staff environments. You will maintain and improve AV systems, diagnose complex issues and contribute to AV projects from testing to deployment, ensuring reliable experiences for students and staff.

The role requires IT study or equivalent experience, familiarity with

Qualifications

• Degree in Information Technology or a related discipline, or an equivalent combination of relevant experience and training.
• Experience supporting, configuring and troubleshooting audio visual, videoconferencing or collaboration technologies in a complex environment.
• Knowledge of AV control systems, collaboration platforms and supporting infrastructure.
• Strong analytical and problem-solving skills, with the ability to investigate issues and prioritise competing demands.
• Well-developed communication and interpersonal skills, with a commitment to delivering exceptional customer service.
• Experience with technologies such as Cisco, Extron, Q-SYS, Biamp, Logitech, Microsoft Teams Rooms or Zoom Rooms will be highly regarded.

Responsibilities

• Support the performance of JCU's digital and physical spaces through the implementation, configuration and maintenance of audio-visual technologies.
• Provide technical expertise to diagnose and resolve complex AV and digital spaces issues, delivering high-quality customer service and support.
• Contribute to the successful delivery of AV projects through testing, commissioning and implementation activities.
• Drive continuous improvement by identifying recurring issues and supporting enhancements to services, processes and technologies.
• Assist in the design and enhancement of AV solutions by providing technical input and supporting the development of fit-for-purpose outcomes.

Skills

AV technologies

Videoconferencing

Customer service

Analytical problem-solving

Communication

Teamwork

Education

Degree in Information Technology or related discipline

Tools

Cisco

Extron

Q-SYS

Biamp

Logitech

Microsoft Teams Rooms

Zoom Rooms

Job description

Creating a brighter future for life in the Tropics and beyond, through education and research that makes a difference locally, and globally, James Cook University (JCU) now has an exciting opportunity for a Digital Spaces Engineer to join our team in the Technology Solutions directorate.

• Full-time, continuing opportunity | 36.25 hours per week.
• HEWL 6: $90,821 - $98,369 plus up to 17% employer superannuation contributions.
• Located in North Queensland - Cairns: Nguma-bada Campus, Smithfield.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

We’re looking for a Digital Spaces Engineer to help deliver exceptional technology experiences across James Cook University's learning, teaching and collaboration environments. If you're passionate about audio visual, videoconferencing and collaboration technologies and enjoy solving technical challenges, this is your opportunity to support innovative digital spaces that enable staff and students to thrive.

You’ll support the delivery, maintenance and continuous improvement of JCU's digital spaces portfolio, ensuring reliable and fit-for-purpose audio visual and videoconferencing experiences across the University.

• Support the performance of JCU's digital and physical spaces through the implementation, configuration and maintenance of audio-visual technologies.
• Provide technical expertise to diagnose and resolve complex AV and digital spaces issues, delivering high-quality customer service and support.
• Contribute to the successful delivery of AV projects through testing, commissioning and implementation activities.
• Drive continuous improvement by identifying recurring issues and supporting enhancements to services, processes and technologies.
• Assist in the design and enhancement of AV solutions by providing technical input and supporting the development of fit-for-purpose outcomes.

WHAT YOU CAN BRING TO THE ROLE

To succeed in this role, you’ll need:

• A degree in Information Technology or a related discipline, or an equivalent combination of relevant experience and training.
• Experience supporting, configuring and troubleshooting audio visual, videoconferencing or collaboration technologies in a complex environment.
• Knowledge of AV control systems, collaboration platforms and supporting infrastructure.
• Strong analytical and problem-solving skills, with the ability to investigate issues and prioritise competing demands.
• Well-developed communication and interpersonal skills, with a commitment to delivering exceptional customer service.
• Experience with technologies such as Cisco, Extron, Q-SYS, Biamp, Logitech, Microsoft Teams Rooms or Zoom Rooms will be highly regarded.

WHY JCU?

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. Employee wellbeing is at the core of our values, and we support our people through the provision of flexible working conditions and many other exclusive benefits including;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave
• Annual leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid maternity leave
• 36.25-hour full-time working week
• Flexible working options
• Attractive options for salary packaging
• Staff study assistance and paid study leave
• Ongoing professional development support
• Career enhancement opportunities
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)

Applications close Sunday, 20th September at 11:55pm AEST.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit ourInformation Privacy Policy to understand how your information is collected, stored, accessed and used.