Tarocash Christmas Casual - Belmont, Wa

Tarocash; Brisbane; Presencial; AUD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Tarocash is seeking a customer service representative to be the first line of communication for customers. You will engage with visitors via chat, phone, and email, ensuring inquiries are addressed promptly and with a professional demeanor.

You will work to resolve issues, support the sales goals, and contribute to a positive team environment. The role emphasizes multi-tasking, researching information, and delivering outstanding customer service in a fast-paced setting.

Formación

• Good computer and typing skills.
• Ability to research information about the business to guide visitors.
• Strong customer service and polite, professional communication.

Responsabilidades

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours, and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner.

Conocimientos

Computer skills

Typing skills

Research skills

Customer service

Descripción del empleo

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary