Seasonal Chat Support Agent (Casual)

Tarocash; Brisbane; On-site; AUD 42,000 - 64,000; Full time

Job summary

Tarocash is seeking a customer service representative to be the first line of communication for customers. You will engage with visitors via chat, phone, and email, ensuring inquiries are addressed promptly and with a professional demeanor.

You will work to resolve issues, support the sales goals, and contribute to a positive team environment. The role emphasizes multi-tasking, researching information, and delivering outstanding customer service in a fast-paced setting.

Qualifications

• Good computer and typing skills.
• Ability to research information about the business to guide visitors.
• Strong customer service and polite, professional communication.

Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours, and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner.

Skills

Computer skills

Typing skills

Research skills

Customer service

Job description

Tarocash is seeking a customer service representative to be the first line of communication for customers. You will engage with visitors via chat, phone, and email, ensuring inquiries are addressed promptly and with a professional demeanor.

You will work to resolve issues, support the sales goals, and contribute to a positive team environment. The role emphasizes multi-tasking, researching information, and delivering outstanding customer service in a fast-paced setting.