Talent Delivery Manager

Vertage Global; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

Vertage Global is seeking a Talent Delivery Manager to lead the talent operations for a portfolio of contingent workforce programs across enterprise clients in Oil & Gas, Insurance, Finance and Mining. You will manage a team of Talent Delivery Business Partners and Coordinators to ensure compliant placements and service excellence.

This leadership role focuses on performance, governance, and continuous improvement, shaping operating models and future talent products to drive customer outcomes

Qualifications

• Proven leadership experience in MSP or contingent workforce environments.
• Experience managing delivery teams for enterprise programs.
• Strong knowledge of workforce management, KPIs, SLAs, and governance.
• Experience using data to drive business outcomes.

Responsibilities

• Lead Talent Delivery Business Partners and Coordinators.
• Own operational talent delivery performance across programs.
• Ensure contract SLA compliance and workforce outcomes.
• Lead recovery plans for service levels and fill rates.
• Oversee mobilisation from requisition to start.
• Monitor sourcing and delivery channels for optimization.

Skills

Leadership

MSP

Vendor management

Workforce management

Stakeholder management

RPO

ATS/HRIS

Beeline

Education

Business/HR degree

Tools

Beeline

SAP Fieldglass

ATS/HRIS

Job description

Employment Type: Full-Time

Lead Talent Delivery across Customer Programs

We are seeking an experienced and commercially focused Talent Delivery Manager to lead the talent operations and teams for a portfolio of contingent workforce solutions programs.

This newly created leadership role is responsible for ensuring customer contingent workforce demands converts into quality and compliant placements & the Talent delivery function delivers exceptional service outcomes, meets all contractual obligations, and achieves operational excellence.

Working closely with the executive leadership and the Talent Delivery team to introduce best practice approaches, future & innovative talent products, and service lines to our existing and new customers.

About the Opportunity

As the Talent Delivery Manager, you will have end-to-end accountability for Contingent workforce delivery execution for a diverse Enterprise client portfolio which includes Oil & Gas, Insurance, Finance and Mining industries.

Focusing on strong engagement and people leading a team of Talent Delivery Business Partners, Talent Delivery Coordinators, and shared service resources to ensure contingent workforce programs and talent requirements are achieved and delivered efficiently, compliantly, and in line with expectations.

This is an exciting opportunity for an operations management guru and engaging people leader.

To jump into a new leadership position and working closely with our President of Talent Management and Vice President of Talent Delivery to define, optimise and execute a future state operating model that raises standards across the board and oversees the introduction of new and innovate talent products and service lines in the future.

A role that will allow you to use all the deep knowledge and skills that you have gained in leading teams in either Managed Service Provider (MSP), Contingent Workforce solution, Recruitment Processing Operations (RPO) or Internal Talent Acquisition solutions.

Key Role Responsibilities

• People lead, coach, and develop Talent Delivery Business Partners and Talent Delivery Coordinators.
• Build a high-performing team focused on accountability, customer outcomes, and continuous improvement.
• Own operational talent delivery performance across assigned customer programs.
• Ensure achievement of client contractual Service Level Agreements, workforce outcomes, and Talent requirements.
• Lead recovery plans where service levels, fill rates, or workforce outcomes fall below expectations.
• Resolve complex delivery issues, operational escalations, supplier challenges, and SLA risks.
• Oversee workforce fulfilment and mobilisation activities from requisition through to commencement.
• Monitor sourcing and delivery channel performance to optimise workforce outcomes.
• Improve speed-to-hire, workforce quality, talent user experiences, and retention outcomes.
• Maintain visibility of labour market trends and workforce availability to support delivery success.

Resource Planning & Workforce Management

• Allocate talent delivery resources across customer programs based on demand, complexity, and contractual requirements.
• Manage team capacity, workload distribution, and utilisation.

Commercial Performance

• Ensure compliance with customer contracts, governance requirements, and rate card structures.
• Monitor operational activities that affect margin performance.
• Forecast workforce demand, resource requirements, and revenue outcomes.
• Identify opportunities for customer growth, workforce expansion, and program enhancement.

Compliance & Risk Management

• Ensure workforce mobilisation activities comply with customer, regulatory, and organisational requirements.
• Maintain workforce governance, onboarding, licensing, and compliance standards.
• Monitor operational compliance risks and implement corrective actions where required.
• Lead initiatives that improve efficiency, quality, customer experience, and workforce outcomes.
• Use operational data and performance insights to drive informed decision-making.
• Identify opportunities to streamline, automate, and optimise delivery processes.
• Support implementation of new systems, operating models, and process improvements.

Customer Governance & Stakeholder Management

• Function as the senior operational contact for workforce delivery matters.
• Develop strong relationships with hiring leaders, operational stakeholders, and customer representatives.
• Provide workforce insights, recommendations, and operational expertise to support customer objectives.
• Partner with internal stakeholders to support customer retention and long-term growth.

About You

Essential Experience & Skills

• Proven leadership experience gained within MSP, contingent workforce management, senior recruitment agency operations, RPO or workforce solutions environments.
• Experience managing delivery teams supporting complex customer portfolios or enterprise programs.
• Strong knowledge of workforce management practices, service delivery models, KPIs, SLAs, governance frameworks, and VMS or ATS technology processes.
• Experience using operational data and performance metrics to drive business outcomes.
• Strong stakeholder management skills with the ability to influence senior leaders and customers.
• Experience working with Vendor Management Systems (VMS) such as Beeline, SAP Fieldglass, or similar ATS or HRIS platforms.

Desirable Qualifications & Experience

• Business, Commerce, HR, or related qualification.
• Experience leading cross functional, shared service, or offshore delivery teams.

Why Join Us?

• Lead strategic workforce programs for enterprise customers.
• Influence operational performance, customer outcomes, and business growth.
• Manage and develop high-performing delivery teams.
• Work within a growing organisation that values operational excellence and continuous improvement.
• Opportunity to shape workforce delivery strategies and drive meaningful business impact.