Systems Lead

Ausgrid; New South Wales; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Salary sacrificing electric vehicles

Novated leasing

Discounted health insurance

Fitness Passport

Study assistance

Secondments

Job summary

Ausgrid is seeking a Systems Lead to shape the performance and future direction of critical business systems. You will collaborate with leaders to uncover insights, drive improvements, and translate data into actionable decisions across regulatory and customer needs.

With a strong focus on analytics, you’ll manage system enhancements and ensure stakeholders receive clear, trusted insights, contributing to sustained value from systems and data.

Qualifications

• Tertiary qualifications in a relevant discipline.
• Experience with D365 Field Service or similar field-service management systems.
• Extensive domain experience with product/system knowledge.
• Advanced computer literacy in MS Office and analytics tools.
• Ability to manipulate large data sets and report trends clearly.
• Understanding end-to-end work processes and cross-functional dependencies.
• Experience developing systems, policies and procedures to improve operations.
• Strong interpersonal skills and stakeholder relationship ability.
• Proactive problem-solver with high attention to detail.

Responsibilities

• Lead system enhancements and drive process optimisation.
• Collaborate with leaders to uncover insights and influence decisions.
• Translate complex information into clear, actionable insights.
• Act as trusted advisor to enable data-driven decisions.
• Support ongoing evolution of systems to meet regulatory and customer needs.

Skills

D365 Field Service

Work management systems

Advanced analytics

MS Office

Stakeholder management

Data storytelling

SQL/Data queries

Education

Tertiary qualification in relevant discipline

Tools

Power BI

Excel

BI tools

Job description

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About Ausgrid – we’re wired for good

We’re the largest distributor of electricityon Australia’s east coast, which means over twomillion homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our companywith each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

You’re naturally curious, passionate about solving complex problems, and energised by turning data into meaningful business outcomes. As our Systems Lead, you'll play a key role in shaping the performance and future direction of critical business systems that support Ausgrid's operations.

Working closely with leaders across the business, you'll uncover insights, identify opportunities for improvement, and influence strategic decisions through advanced analytics, reporting, and business intelligence. You'll lead system enhancements, drive process optimisation, and ensure our systems continue to evolve to meet changing business, regulatory, and customer needs. As a strong communicator and relationship builder, you'll engage with stakeholders at all levels, translating complex information into clear, actionable insights and bringing people on the journey through change. You'll become a trusted advisor, helping teams make better decisions, solve business challenges, and unlock greater value from their systems and data.

This is a role for someone who loves learning, asking questions, and challenging the status quo. You'll thrive in an environment where curiosity is valued, continuous improvement is encouraged, and innovation is part of everyday work.

What you bring to the role

• Tertiary qualifications in relevant discipline.
• Experience with D365 Field Service, Works Management Systems or similar technology used to manage field work
• Extensive functional domain experience and/or specific product/system knowledge.
• Advanced computer literacy in MS Office and other relevant systems including business analytics and/or data information tools.
• Advanced analytical and problem-solving skills, with the ability to elicit, interpret and integrate data or information from multiple sources.
• Experience manipulating large data sets, interpreting trends and reporting results in a clear and effective manner.
• Excellent understanding of end-to-end work processes and inter-dependencies of these processes with other business areas.
• Experience in the development of systems, policies, procedures and workplace instructions to improve operational outcomes and controls.
• Excellent interpersonal skills with the ability to establish and maintain effective relationships with a range of internal stakeholders.
• Demonstrated initiative and proactive approach to problem-solving with a high attention to detail.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go.

We’re proud to offer gender-neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team [e-mail] .

Application close date: 25 October 2026

Applicants must have full Australian work rights to apply.

By applying, you may be considered for a Talent Pool to support future opportunities over the next 12 months.