System Support Analyst

City of Greater Geelong; Geelong; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

City of Greater Geelong is seeking a role to lead the ongoing improvement of the City Services asset maintenance and management system, supporting road infrastructure, parks and open space operations. You will analyse business processes, coordinate user testing, develop performance reporting, and deliver system improvements that boost operational efficiency and service delivery.

The role will involve working closely with stakeholders and field staff to provide data and performance information,

Qualifications

• Extensive knowledge of computerised asset maintenance and management systems and procedures.
• Experience with data collection and creating performance reports from system data.
• Proven project management experience delivering technology solutions.
• Ability to propose and implement business improvements and maintenance procedures.
• Strong planning, organizing and time management skills to handle competing priorities.
• National Police Check may be required.

Responsibilities

• Lead ongoing improvement of the asset maintenance and management system for City Services.
• Analyse business processes, coordinate user testing, develop performance reporting, and deliver system improvements.
• Collaborate with stakeholders, technicians and managers to provide data and performance information.
• Evaluate processes, anticipate requirements and implement system solutions and business improvements.
• Ensure service levels are incorporated into the system for data mining readiness.
• Collate and analyse information and develop reports to measure field operations performance.
• Provide leadership, training and guidance to Supervisors and field staff and support implementation of technology solutions.

Skills

Data analysis

Performance reporting

Project management

Asset maintenance systems

Education

Bachelor level education preferred

Tools

Computerised CMMS

Job description

About the role
In this role you will lead the ongoing improvement of the City Services asset maintenance and management system, supporting road infrastructure, parks and open space operations. You'll analyse business processes, coordinate user testing, develop performance reporting, and deliver system improvements that enhance operational efficiency and service delivery.

Key responsibilities include:

• Work closely with stakeholders, technicians and managerial staff to provide data and performance information to enable efficient and effective service delivery.
• Evaluate business processes, anticipate requirements, identify areas for improvement, develop and implement system solutions and business improvements.
• Ensure service levels for each service delivery type are incorporated into the system in a format to suitable for data mining.
• Collate and analyse critical information and develop reports to measure field operations performance.
• Provide leadership, training, coaching and guidance to Supervisors and field staff.
• Identify and develop business cases to support the implementation of technology solutions to further enhance productivity and efficient service delivery.
• Prioritise initiatives based on business needs and requirements, including managing competing resources and priorities.

About youTo be successful in this role, you will have extensive demonstrated knowledge and technical skills with computerised asset maintenance and management systems and procedures.

• Ability to achieve high levels of system user and stakeholder understanding, solution development and satisfaction in an environment with high work volume, strict deadlines and competing client priorities.
• Substantial relevant experience in data collection, analysis and creating and managing performance reports from system data
• Demonstrated achievement in a relevant area of project management delivering computerised maintenance management systems and technology solutions with substantial experience in a similar role.
• Ability to identify, recommend and support the implementation of business improvements and implement maintenance procedures.
• Planning, organising and time management skills to effectively establish the priority schedule and manage project tasks, projects and conflicting work demands to ensure work priorities are completed independently and on time.
• Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion
At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.

We are the City
From parks to offices, childcare centres to works depots, leisure facilities to the Wool Museum and waterfront, our team plays a vital role in shaping our vibrant and growing community. Our community counts on us to get the essentials right while looking for ways to go beyond. By listening, collaborating, and focusing on sustainability, we strive to do the basics brilliantly and create a lasting impact. If you’re ready to be part of something bigger, join us in shaping the future of Geelong.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

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