Sydney IT Service Desk Specialist

MYHFW; Sydney; Presencial; AUD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market-competitive pay

Health & wellbeing

Paid parental leave

CBD office

Social committee

Descripción de la vacante

HFW is a sector-focused global law firm seeking a Technical Services Analyst for our Sydney office. You will deliver hands-on first and second-line IT support across Windows laptops, Microsoft 365 and meeting-room technology, contributing to regional and global service delivery.

This permanent, office-based role requires strong troubleshooting, clear communication and ownership, onboarding of new starters, device lifecycle management and accurate documentation.

Formación

• At least two years’ experience in an IT service desk or end-user computing role.
• Experience with Windows, Microsoft 365, Outlook, Teams, authentication, laptops and mobile devices.
• Experience using an IT service management platform such as ServiceNow.

Responsabilidades

• Provide first and second-line support through ServiceNow, telephone, Teams, email, walk-up and remote channels.
• Log, prioritise, troubleshoot and resolve incidents and requests.
• Own issues through to resolution and coordinate escalation to specialist teams or suppliers.

Conocimientos

IT service desk

Windows OS support

Microsoft 365

Troubleshooting

Communication

Stakeholder communication

Herramientas

ServiceNow

Microsoft 365

Teams

Intune

Entra ID

Descripción del empleo

HFW is a sector-focused global law firm seeking a Technical Services Analyst for our Sydney office. You will deliver hands-on first and second-line IT support across Windows laptops, Microsoft 365 and meeting-room technology, contributing to regional and global service delivery.

This permanent, office-based role requires strong troubleshooting, clear communication and ownership, onboarding of new starters, device lifecycle management and accurate documentation.