Sydney Hybrid: Small Business Onboarding Pro

Xero; Sydney; Hybrid; AUD 65.000 - 95.000; Vollzeit

Zusammenfassung

Xero is seeking a Small Business Onboarding Specialist to own the customer journey from first contact through the first 90 days. You will conduct discovery calls, product demonstrations, and guided onboarding sessions to help small business owners set up and adopt Xero.

This 100% onboarding role focuses on creating smooth experiences that drive long-term success. You will handle inbound leads, manage your own pipeline, run onboarding sessions on core workflows, and coordinate handoffs to

Qualifikationen

• Excellent communication skills and ability to translate accounting concepts for small business owners.
• Self-motivated with strong workload and prioritization discipline.
• Experience in sales or onboarding roles with ownership of a personal pipeline.
• Familiar with CRM systems such as Salesforce or HubSpot.

Aufgaben

• Own the full customer journey from first contact through 90 days with Xero.
• Conduct discovery, product demos, and guided onboarding sessions.
• Handle inbound leads and convert them to subscriptions with a strong pipeline.
• Lead 1:1 and group onboarding on core workflows (invoicing, bills, payments, bank feeds).
• Coordinate warm handoffs to ecosystem partners and customer success.

Kenntnisse

Communication

Self-motivation

Pipeline management

CRM proficiency

Tools

Salesforce

HubSpot

Jobbeschreibung

Xero is seeking a Small Business Onboarding Specialist to own the customer journey from first contact through the first 90 days. You will conduct discovery calls, product demonstrations, and guided onboarding sessions to help small business owners set up and adopt Xero.

This 100% onboarding role focuses on creating smooth experiences that drive long-term success. You will handle inbound leads, manage your own pipeline, run onboarding sessions on core workflows, and coordinate handoffs to