Customer Service Specialist

Great Southern Bank; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Study leave

Wellbeing coaching

Wellbeing centre access

Discounts on bank products andservices

Job summary

Great Southern Bank in Sydney's York Street (Sydney CBD) is seeking a Customer Service Specialist to be the first point of contact for customers and to support their retail banking needs. You will help customers achieve their financial goals while delivering strong sales and lending results.

Join a team that values community connection, compliance, and continuous learning, with a focus on providing excellent service in a local neighborhood setting.

Qualifications

• First point of contact for customers and their retail banking needs.
• Adherence to policies and regulations to protect customers.
• Willingness to learn about new products, services and ways of working.

Responsibilities

• Helping customers meet their financial goals through our savings, insurance and lending products.
• Deliver sales and lending results.
• Supporting our purpose of helping every Australian own their own home.
• Learning new things such as new products, services, and ways of working.
• Challenging yourself to go above and beyond with each customer conversation.
• Meeting new people and building connections in your local community.
• Helping solve problems for customers by matching products and solutions to needs.
• Getting results that help our customers achieve their financial and lifestyle goals!
• Protecting customers through strict adherence and compliance to policies and regulations.

Job description

Customer Service Specialist based in York Street (Sydney CBD) your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

As our highly valued

Customer Service Specialist based in York Street (Sydney CBD) your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.

You’ll make an impact by

• Helping customer meet their financial goals through our great value savings, insurance and personal lending products
• Deliver sales and lending results
• Supporting our purpose of helping every Australian own their own home.

Do things differently with us

To succeed in this role, you will enjoy:

• Learning new things such as new products, services, and ways of working
• Challenging yourself to go above and beyond with each customer conversation
• Meeting new people and building connections in your local community
• Helping solve problems for customers by matching products and solutions to needs
• Getting results that help our customers achieve their financial and lifestyle goals!
• Protecting customers through strict adherence and compliance to policies and regulations

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

At Great Southern Bank, we’re building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences - including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, and the LGBTQ+ community - because it makes us stronger for our people, customers and communities. Through flexible working, collaboration and fair, inclusive decision-making, we empower our people to do their best every day.

We move with purpose, are curious about what’s next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you’ll feel right at home here at Great Southern Bank.