Support Workers - Toowoomba

Direct Care Resources; Toowoomba Regional; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

7-day swing roster

Subsidised training

Competitive hourly rates

Career progression

Paid induction

Job summary

Direct Care Resources in South-East Queensland is seeking flexible Support Workers to assist children, young people, and participants with disabilities. The role involves traveling within Toowoomba and surrounding areas, supporting daily living, transportation, and personal care.

You will work a structured 7-day swing roster with opportunities for additional shifts, training subsidised, and a pathway for formal qualifications.

Qualifications

• Must hold (Completed, In progress or enrolled) a Minimum Certificate IV qualification in Community Services, Disability, Youth Work or Mental Health.
• Current QLD Driver's Licence (Open or P2) is required.
• CPR and First Aid certificates are required.
• Blue Card & NDIS Workers Screening Check are required.
• NDIS Workers Orientation Module and Child Safety Division clearance are required.

Responsibilities

• Support daily living activities including housekeeping, cooking, and personal care.
• Assist with community access and transportation (school, appointments, activities).
• Apply trauma-informed approaches to support participants' emotional and behavioural needs.
• Complete shift notes, handovers, and incident reports.
• Safely administer medication per plan and policy.
• Travel within the Southwest Region to support participants.

Skills

Empathy

Compassion

Patience

Communication (written)

Communication (verbal)

Boundary setting

Adaptability

Stress management

Education

Certificate IV in Community Services

Certificate IV in Disability

Certificate IV in Youth Work

Certificate IV in Mental Health

Job description

Make a real difference in the lives of children, young people, and people living with disability while enjoying the benefits of a structured 7 days on

03rd August, 2026

Are you seeking a career where you can make a meaningful difference in the lives of others while enjoying a balanced 7-day swing roster? We also welcome candidates who are available and interested in picking up cover/additional shifts as needed. We are seeking Support Workers who are flexible and happy to travel to support participants in Toowoomba and surrounding areas.

About Direct Care Resources

With over 25 years of experience, Direct Care Resources is a trusted care provider in South-East Queensland. We prioritise the health, safety, and well-being of our participants, specialising in support for SIL (Supported Independent Living) houses and Child Protection Services.

As a Support Worker, you will assist participants with challenging behaviours, support individuals with physical, intellectual, or psychiatric disabilities, and provide compassionate care to vulnerable children and young people under Child Protection Orders.

Your Responsibilities

• Support daily living activities including housekeeping, cooking, grocery shopping, personal care, and hygiene while maintaining safe routines and appropriate boundaries.
• Assist children, young people, and participants with community access and transportation (school, appointments, activities).
• Use trauma-informed approaches to support emotional and behavioural needs in line with individual care and behaviour support plans.
• Complete mandatory shift notes, handovers, and incident reports accurately in accordance with Child Safety and industry standards.
• Safely administer medication as per policy and individual care plans.
• Be willing to travel within the Southwest Region and support participants with community access.

About You

We value the personal qualities you bring to this role—particularly your motivation to create positive change in the lives of participants. You naturally demonstrate empathy, compassion, patience, confidence, and the ability to set boundaries. You are proactive, adaptable, and able to think clearly under pressure. Strong written and verbal communication skills are essential for effective collaboration and reporting.

The successful candidate will also have flexible availability, including sleepovers, overnights, weekends, and varied shift times.

Minimum Qualifications & Requirements

To be considered for this role, you must hold (Completed, In progress or enrolled) Minimum Certificate IV qualification in:

• Community Services
• Disability
• Youth Work
• Mental Health
• Or a closely related field

Additional requirements:

• Current QLD Driver's Licence (Open or P2)
• Reliable vehicle with registration and comprehensive insurance
• Eligibility to work in Australia (Passport/Birth Certificate)
• Current CPR and First Aid certificates
• Valid Blue Card & NDIS Workers Screening Check
• NDIS Workers Orientation Module
• Child Safety Division - LCS2 Clearance

What We Offer

• A structured 7-day swing roster — 7 days on, 7 days off — ideal for work/life balance and consistent earning
• Opportunity to gain a Cert IV or Diploma at a heavily subsidised cost through our training partner
• Exceptional hourly rates across weekdays, weekends, public holidays, and sleepover shifts
• Genuine career progression with tailored training and ongoing support
• Paid in-office induction with guidance from our supportive head office team

Direct Care Resources delivers holistic care to children and young people, with a strong commitment to ensuring they are safe, supported, and empowered to have their voices heard.