Support Worker - Service Hub Adminstrator

Anglicare; Wollongong City Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging

Ongoing professional development

Job summary

Anglicare Sydney is seeking a dedicated Support Worker – Service Hub Administrator to provide frontline client support and administrative coordination across counselling, EAP, training and funded services. Reporting to the Professional Services Hub Coordinator, you’ll help ensure enquiries, intake and service administration run efficiently and professionally.

This role combines client support with operational admin, ideal for someone who is organized, compassionate and confident with

Qualifications

• Certificate III/IV in Business Administration or equivalent experience.
• At least two years' experience in administration, business support, customer service or service administration.
• Proficiency in Microsoft Office and comfortable using databases and administrative systems.
• Strong organisational, written communication and time management skills.
• Discretion and ability to handle sensitive information with confidentiality.
• Current unrestricted driver's licence and willingness to travel between sites.

Responsibilities

• Provide welcoming, professional support to clients and stakeholders via telephone, email, online and face-to-face enquiries, including intake assessments and service information.
• Coordinate day-to-day service administration: scheduling, document preparation, data entry, invoicing and records.
• Maintain accurate client and program records with confidentiality and compliance.

Skills

Organisation

Communication

Data entry

Customer service

Document management

Education

Certificate III/IV in Business Administration or equivalent

Tools

Microsoft Office

Databases

Administrative systems

Job description

Transform lives, every single day Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We're a well-respected not-for-profit that's been serving society's most vulnerable for over 170 years. Each year, we achieve life-changing outcomes for the thousands of people who rely on our person-centred support. And now, we're extending our reach and impact even further. As our Support Worker – Service Hub Administrator, you'll play an important role in supporting the delivery of professional counselling, wellbeing and support services to individuals, families and communities. From responding to client enquiries and supporting intake assessments to coordinating appointments, maintaining records and assisting with program administration, you'll help ensure people can access the services and support they need. Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values – we live them.

Your opportunity

Working within our Professional Services Hub, part of Anglicare's Relationships & Wellbeing team, you'll provide day-to-day client service and administrative support across a range of programs. These include counselling, Employee Assistance Program (EAP) services, clinical supervision, the Clergy Assistance Program, school-based programs, professional training and funded services. Reporting to the Professional Services Hub Coordinator, you'll be part of a collaborative team responsible for ensuring enquiries, intake processes, service administration and operational activities are managed efficiently and professionally. This is a varied role that combines frontline client support with administrative coordination, making it ideal for someone who enjoys helping people, staying organised and contributing to the smooth delivery of essential community services.

With integrity and compassion, you will:

• Provide welcoming, professional and compassionate support to clients and stakeholders through telephone, email, online and face-to-face enquiries, including completing intake assessments and providing information about appropriate services.
• Coordinate day-to-day service administration, including scheduling, document preparation, data entry, invoicing, billing, record keeping and routine financial processes.
• Maintain accurate client and program records, databases, registers and documentation while ensuring confidentiality and compliance with organisational procedures.
• Support the coordination of professional training, meetings and events, including bookings, resource preparation, attendance records, evaluations and follow-up administration.
• Work collaboratively with the Professional Services Hub and wider Relationships & Wellbeing team to support service reporting, continuous improvement and positive client experiences.

What you'll bring

You're a compassionate, organised and service-focused professional who enjoys helping people and keeping things running smoothly. You understand that behind every enquiry is a person who may be seeking support during a challenging time, and you bring patience, empathy and professionalism to every interaction. You'll be confident managing competing priorities, working with administrative systems and maintaining accurate records while delivering a positive client experience. Importantly, you'll demonstrate discretion and sound judgement when handling sensitive information, knowing when to resolve routine matters and when to seek guidance or elevate more complex enquiries.

What's required

• A Certificate III or IV in Business Administration, or equivalent relevant experience.
• At least two years' experience in administration, business support, customer service or service administration.
• Demonstrated ability to provide professional client support, respond to enquiries and manage administrative processes in a busy service environment.
• Strong organisational, written communication and computer skills, including proficiency in Microsoft Office and confidence using databases and administrative systems.
• Excellent attention to detail, confidentiality and time management skills, with the ability to work collaboratively and manage competing priorities.
• You'll also need a current unrestricted driver's licence and willingness to travel between sites as required.
• The successful candidate will be required to hold or obtain a Working with Children Check and National Police Check.

What's preferred

• Experience working in community services, counselling, mental health, wellbeing or a similar client-focused environment.
• Experience providing administrative support within a multidisciplinary or professional services team.
• Familiarity with client intake processes, appointment scheduling, invoicing and service databases.
• Experience supporting training events, stakeholder meetings or professional development activities.
• Understanding of funded service delivery, compliance requirements and program reporting.
• You'll also share our organisational values of integrity, justice, compassion and excellence, embedding them in everything you do.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen. At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

We bring the strength, the support and the strategy to make it happen. At Anglicare, we believe everyone is Made for Connection, with God, with each other and with the places we call home. But sometimes, life unravels. That's where we step in, in Community and Mission, offering hope, support and presence. Through our Relationships & Wellbeing services, we support individuals and families to navigate life's challenges, strengthen relationships and improve their overall wellbeing.

As our Support Worker – Service Hub Administrator, you'll help make these important services accessible, welcoming and responsive to the needs of the people we serve. Every interaction matters. And it's not just what we do. It's how we do it: side-by-side, with compassion and care. Are you ready for a career that means more? If you're a compassionate and organised professional who enjoys supporting people while keeping services running efficiently, we'd love to hear from you.

Benefits

• Flexible work options to get the most out of work and life, where operationally available.
• Pay less tax on your income and increase your take-home pay.
• With salary packaging, up to $15,900 of eligible income can be tax free.
• Spend up to an additional $2,650 on eligible meals and entertainment through salary packaging.
• Ongoing professional development and training to advance your career.
• Exclusive discounts across hundreds of retailers.
• Employee Assistance Program and access to Fitness Passport, subject to eligibility.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Anglicare is committed to ensuring the safety and wellbeing of children, young people and vulnerable adults and has zero tolerance for abuse.

Application Close Date: December 05, 2026

Your rewards and benefits

We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family.

Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more.

Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free!

Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it.

Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you'll receive an additional $1,200 (taxable) payment when they reach six months of service.

Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.