Support Worker - High intensity needs

Gold Coast Disability and Youth; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Gold Coast Disability and Youth in Helensvale seeks experienced male Complex Support Workers to join our team, delivering person-centred support across community access, in-home support, SIL, and overnight sleepovers on the Gold Coast and Logan areas.

You will use trauma-informed approaches, implement PBSPs, and manage behavioural escalations with TCI or similar training. A current NDIS Worker Screening, Blue Card, First Aid & CPR, and a valid driver's license with reliable vehicle are required.

Qualifications

• Must have TCI training and experience in defensive support practices.
• Certificate IV or higher in Disability, Community Services, Youth Work, Mental Health, or related field.
• Current NDIS Worker Screening Clearance, Blue Card, First Aid & CPR, and driver's licence with reliable vehicle.

Responsibilities

• Deliver person-centred support that promotes independence and wellbeing.
• Support participants with complex behaviours and mental health needs using trauma-informed approaches.
• Implement PBSPs, risk management strategies, and restrictive practice requirements.
• Apply TCI principles and de-escalation techniques during behavioural escalation.
• Assist participants with daily living, community participation, and goal achievement.
• Maintain accurate documentation, including case notes and incident reports.

Skills

Trauma-informed

PBSPs

TCI training

Defensive support

Education

Certificate IV or higher in Disability

Job description

Gold Coast Disability and Youth – Helensvale QLD

Company Information:

Gold Coast Disability and Youth Pty. Ltd. specializes in supporting clients with psychosocial disabilities to reach their NDIS goals. We are an inclusive workplace, culturally sensitive to all walks of life and respectful of all races, religions, sexual identities, genders, disabilities, etc.

Job Description:

We are hiring!Gold Coast Disability and Youth (GCDAY) is seeking experienced and resilient Male Complex Support Workers to join our growing team.

We are looking for professionals with proven experience supporting participants with complex behaviours, mental health and trauma backgrounds, and restrictive practices. This role is ideal for those experienced working with participants with BPD, PTSD, Schizophrenia, ASD, Intellectual Disability, and other psychosocial disabilities.

Successful applicants will be confident implementing Positive Behaviour Support Plans (PBSPs), following restrictive practice requirements, and using trauma-informed, person-centred approaches to safely support participants. Experience with Therapeutic Crisis Intervention (TCI) or similar de-escalation training is highly regarded.

Support is provided across community access, in-home support, skill development, SIL, and overnight sleepovers throughout the Gold Coast and Logan Area.

Key Responsibilities

• Deliver person-centred support that promotes independence and wellbeing.
• Support participants with complex behaviours and mental health needs using trauma-informed approaches.
• Implement PBSPs, risk management strategies, and restrictive practice requirements.
• Apply TCI principles and de-escalation techniques during behavioural escalation.
• Assist participants with daily living, community participation, and goal achievement.
• Maintain accurate documentation, including case notes and incident reports.
• Certificate IV or higher in Disability, Community Services, Youth Work, Mental Health, or a related field.
• Must have TCI training and experience in defensive support practices.
• Demonstrated experience supporting participants with complex behaviours, mental health, and restrictive practices.
• Experience implementing Behaviour Support Plans.
• Strong understanding of trauma-informed practice.
• Availability for flexible shifts, including sleepovers and weekends.
• Current NDIS Worker Screening Clearance, Blue Card, First Aid & CPR, and driver's licence with reliable vehicle.

Highly Desirable

• Experience within SIL, ILO, Youth Justice, Residential Care, or Child Safety.
• Knowledge of NDIS restrictive practice legislation and reporting requirements.
• Medication experience and experience supporting psychosocial disabilities.

This position is subject to a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991 (Qld), as the role involves providing personal support to a male participant where the worker’s sex is relevant to the participant’s privacy and support needs. Applications from male applicants are strongly encouraged