Support Worker: Capacity Building & Home Care

Optimising ABilities Pty Ltd; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Optimising Abilities Pty Ltd is seeking a Support Worker to provide capacity building and in-home care for two tenants in a SIL setting near Arundel. The role emphasizes trust-building, routine support, and maintaining a calm, structured home environment.

This position focuses on non-physical support while promoting independence, engagement, and meaningful participation in daily activities, budgeting, and community access.

Qualifications

• NDIS Worker Screening Card required.
• First Aid Certificate required.
• CPR Certificate required.
• National Police Check required or willingness to obtain before commencement.

Responsibilities

• Support one participant with daily health management and morning transport routines using a collaborative approach to empower independence.
• Help participants build confidence in budgeting and community access.
• Support a second participant with expressive communication challenges in meal prep.
• Assist with front-yard gardening goals.
• Advocate to ensure participants are understood and included.
• Maintain the physical space with daily cleaning schedules.
• Document daily household dynamics via the digital reporting system.
• Remain calm, unbothered, and professional amidst shifting household dynamics.
• Identify reasons behind refusals and pivot to engage participants in new ways.

Education

NDIS Worker Screening Card

First Aid Certificate

CPR Certificate

National Police Check

Job description

Support Worker: Capacity Building & Home Care

You will be supporting two individuals who share a home but have vastly different daily lives, routines, and goals. You will act as the grounding presence in the home—a calm, neutral anchor who maintains harmony and structure. This is a highly rewarding home care position supporting two incredible individuals with low physical support needs. Because physical demands are low, this role focuses on the profound work of building trust, facilitating daily routines, and ensuring the environment remains a calm, predictable sanctuary for both tenants.

Key responsibilities

• Support one participant with their ongoing daily health management and morning transport routines using a choice-based, collaborative approach to empower their independence
• Help participants build confidence in budgeting and community access
• Support a second participant who experiences expressive communication challenges in their dedicated kitchenette for meal prep
• Assist with front-yard gardening goals
• Act as a gentle advocate to ensure participants are always understood and included
• Take ownership of the physical space through daily cleaning schedules
• Objectively document daily household dynamics via the digital reporting system
• Remain entirely unbothered, calm, and professional in the face of shifting household dynamics
• Look for the why behind a refusal and pivot, adapt, and find a new way to gently engage participants

About you

• Must hold an active NDIS Worker Screening Card (Mandatory)
• Valid First Aid Certificate required
• Valid CPR Certificate required
• National Police Check required or willingness to obtain before commencement of first shift
• Remain entirely unbothered, calm, and professional in the face of shifting household dynamics
• Ability to look for the why behind a refusal and pivot, adapt, and find a new way to gently engage participants

About us

Optimising Abilities is a provider that refuses to choose between being highly clinical and deeply compassionate. We are expanding the team at our Arundel SIL home. We offer a culture that respects your time through our rostering app, where all rosters, shift reports, and support plans are seamlessly integrated into one platform, eliminating administrative friction so you can focus entirely on capacity building and connection.