Support Worker

Youturn; Toowoomba Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

5 days paid wellness leave

Annual leave loading

Employee Assistance Program

Reimbursement for required checks

Employee referral bonuses up to $2,000

Corporate fitness discounts

Job summary

Youturn in Toowoomba is seeking engaging and compassionate Support Workers to join our team. You will support young people in a residential setting who have faced trauma and life challenges, creating a safe and supportive environment and building meaningful connections.

You will document case notes, contribute to individual plans, and help youths access education, health, and recreational activities. A driver licence, Blue Card and suitability checks are required, with flexible shifts including

Qualifications

• Tertiary qualification in human services or working towards one (Certificate IV or higher).
• Highly developed communication skills (listening, verbal and written).
• Ability to work across a 24/7 roster including sleepover, weekends and public holidays.
• Experience in Homelessness, Youth & Mental Health sectors and culturally secure practices.

Responsibilities

• Create a safe, stable and supportive environment for young residents.
• Build meaningful connections and positive role modelling with youths.
• Provide day-to-day support: supervision, meals, household duties and personal development.
• Contribute to individual case plans and collaborate with the team.
• Document accurately in case notes and reports; support access to education, health and recreation.
• Navigate complex behaviours with empathy and professionalism.

Skills

Strong communication

Cultural safety

Roster flexibility

Education

Certificate IV in Human Services or higher

Job description

The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply – honouring every voice, story, culture and choice – through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life’s toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

You can find out more at youturn.org.au.

We are looking forengaging and compassionate Support Workersto join our amazing team in Toowoomba and surrounding areas. In this frontline role, you will support young people within a residential care setting who may have experienced trauma, instability, and significant life challenges.

What you’ll be doing:

Creating a safe, stable and supportive environment for young residents.

Building meaningful connections with young people through positive role modelling and respectful relationships.

Providing day-to-day support, including supervision, meal preparation, household duties and assistance with personal development and life skills.

Contributing to individual case plans and working collaboratively with your team to support the unique needs of each resident.

Ensuring accurate and timely documentation, including case notes and reporting.

Supporting young people’s access to education, health, and recreational activities.

Navigating complex behaviours with empathy, professionalism and calmness under pressure.

• Tertiary qualification or working towards tertiary qualifications in the human services field (Certificate IV level or higher).
• Highly developed communication skills (listening, verbal and written), including the ability to establish rapport and maintain a positive relationship with clients and other service providers.

Other Requirements

• Hold a current ‘C’ class open driver licence.
• Must hold a Blue Card issued by the Queensland Department of Justice and Attorney-General
• Must hold, or be eligible to apply for, a Suitability Check issued by the Queensland Department of Communities, Child Safety and Disability Services.
• This position will require work outside business hours and/or across a 24/7 roster, which may include day shifts, sleepover shifts, weekend shifts and public holidays to best support the individual program and client needs.
• Experience recording case notes within a client management system.
• Working within Homelessness, Youth & Mental Health sectors.
• Demonstrated ability to provide culturally secure work practices when working with Aboriginal people and with people of Culturally and Linguistically Diverse Backgrounds.

Benefits for Youturn Team Members

• Salary packaging up to $15,900
• 5 days paid wellness leave per year (pro‑rata)
• Annual leave loading
• Employee Assistance Program
• Reimbursement for required checks
• Employee referral bonuses up to $2,000
• Corporate fitness discounts and Rewards Gateway

Why Youturn?

Working at Youturn means being part of a values-driven organisation that truly cares. You’ll be supported through ongoing training, professional development opportunities, reflective supervision, and a team that believes in showing up for each other and for our clients.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.