Support Worker

New Wave Care; Narangba; On-site; AUD 45,000 - 65,000; Full time

Job summary

New Wave Care in Burpengary is seeking compassionate support workers to join our registered NDIS team, delivering high‑quality, trauma‑informed supports.

You will provide direct care, assist with daily living activities, monitor health, help with meals, administer medications as directed, and maintain accurate shift notes and records. Experience with neurodevelopmental needs is valued, and training is provided.

Qualifications

• Prior experience as a support worker preferred.
• Strong interpersonal and written communication skills.
• Able to work independently and as part of a team.
• Compassionate and patient demeanor.
• Blue and Yellow NDIS Screening Card.

Responsibilities

• Provide direct care and support with daily living activities including meal prep and personal hygiene.
• Assist with medications and accompany to appointments.
• Complete shift notes, progress notes, and incident reports accurately.
• Respond to behaviours of concern using trauma-informed approaches.
• Support clients to develop independence and life skills.
• Follow individual care and safety plans and document activities.
• Help clients access community resources and services.
• Communicate with families and healthcare professionals.

Skills

Compassionate

Communication

Team player

Reliability

Driver's license

First Aid CPR

NDIS Screening

Education

Cert IV

Job description

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Support Worker

Narangba Shifting Sands Support Services

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Job Description

Summary:

Are you a compassionate, reliable support worker looking to make a real difference? Join our dedicated NDIS organisation (please, no independent support workers this is a role working for a registered provider).

Location: Narangba

Client: Children with additional needs

Experience with:

ADHD

Global Development Delay

NG Feeding Tube (preferred, but training can be provided)

Shifts Available:

Monday: 6:00–10:00am & 5:00–8:00pm

Tuesday: 7:30am–1:30pm

Thursday: 5:00–8:00pm

Friday: 11:30am–2:30pm

If you’re passionate about supporting children and working within a team that values care and commitment, we’d love to hear from you!

Responsibilities:

• Provide emotional and physical support to individuals in need
• Assist with daily living activities, such as bathing, dressing, and grooming
• Help individuals with meal preparation and feeding
• Administer medication as directed by healthcare professionals
• Accompany individuals to appointments and activities
• Maintain accurate records of services provided
• Communicate effectively with individuals, families, and healthcare professionals
• Monitor and report any changes in an individual’s condition
• Provide a safe and comfortable environment for individuals

Qualifications:

• Previous experience in a similar role preferred
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Compassionate and patient demeanor
• Blue and Yellow NDIS Screening Card
• First Aid & CPR
• Valid driver’s license and reliable transportation

We are a registered NDIS and Child Safety services provider, deeply committed to delivering high-quality and personalised supports. As part of our dedication to the safety and wellbeing of the people we support, we recognise and uphold the Ten National Principles for Child Safe Organisations. These principles, among others, guide our policies, practices and culture to ensure safe, inclusive and empowering environments for everyone we support.

Compassion, Equality, Integrity, and Sustainability are the core values we live and work by, and are looking for these in the people who choose to work with us.

About Us

We are a registered NDIS and Child Safety services provider, deeply committed to delivering high-quality and personalised supports. As part of our dedication to the safety and wellbeing of the people we support, we recognise and uphold the Ten National Principles for Child Safe Organisations. These principles, among others, guide our policies, practices and culture to ensure safe, inclusive and empowering environments for everyone we support.

Compassion, Equality, Integrity, and Sustainability are the core values we live and work by, and are looking for these in the people who choose to work with us.

About the role

In this role, you will provide high-quality, trauma-informed and person-centred support to children, young people, and NDIS participants who may present with complex behaviours, psychosocial disabilities, developmental needs, social challenges, or protective concerns. Using therapeutic approaches and Positive Behaviour Support strategies, you will promote safety, independence, wellbeing, and positive outcomes while supporting each individual to achieve their personal goals.

Success in this role requires resilience, emotional maturity, sound professional judgement, and the ability to maintain strong professional boundaries in complex and often challenging environments. You will work collaboratively with families, carers, allied health professionals, and multidisciplinary teams to deliver consistent, high-quality support tailored to each person’s individual needs.

This is a role that will challenge you professionally and personally. However, it is equally rewarding, offering the opportunity to make a genuine and lasting difference in the lives of vulnerable children, young people, and NDIS participants by helping them overcome barriers, achieve meaningful outcomes, and reach their full potential.

What you’ll do

• Provide direct care and support with daily living activities including meal preparation, personal hygiene, household cleaning, shopping, and maintaining a safe and healthy living environment.
• Support young people and adults to attend medical appointments and manage medications.
• Accurately complete documentation including shift notes, progress notes, and incident reports.
• Respond to and manage behaviors of concern using trauma-informed, strengths-based, and therapeutic approaches that promote safety and wellbeing.
• Support young people and adults to identify, understand, and regulate their emotions, develop effective coping strategies, and build resilience through positive role modelling and therapeutic interventions.
• Assist young people and adults to develop independence, self-confidence, and essential life skills.
• Implement and adhere to individual care plans, safety plans, behaviour support strategies, and risk management plans to meet the unique needs of each participant.
• Support young people and adults to access the community.

Essential requirements

• Hold an industry-standard qualification, or willingness to enrol in and actively work towards achieving a minimum Cert IV a relevant qualification, as per the Peak Care guidelines.
• Hold or be eligible to obtain a Licensed Care Services (LCS) check, QLD Working with Children Check (WWCC Blue Card) and Disability Worker Screening Clearance (Yellow Card).
• Open or P2 QLD driver’s licence with no restrictions or conditions that prevent safe operation of a vehicle. organisational (work) vehicles as required by the role.
• Have legal rights to work in Australia.
• Flexible to work over a 24/7 roster (ability to commit to 1 sleepover shift per week).
• Computer-literate.
• Well-developed verbal and written communication skills, with the literacy and numeracy skills required to accurately complete documentation, reports and workplace records.

Why you’ll love working with us

Meaningful Work – Make a difference in the lives of vulnerable young people and adults. Growth & Development – Opportunities for training and career progression. Supportive Team – Join a values-driven team and work with real purpose, passion, and impact. Flexible Work – Various shifts available (morning, afternoon, sleepovers and weekend shifts).

Our Promise

Thrive House wholeheartedly embraces diversity and equal opportunity for all applicants and teammates. We are committed to building and retaining a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

If you are passionate about supporting individuals to live their best lives, we’d love to hear from you!

We have multiple roles across various locations including Strathpine and Griffin. Specific contracts and rosters provided on application.

About the role (repeated)

In this role, you will provide high-quality, trauma-informed and person-centred support to children, young people, and NDIS participants...