Support Worker

Youturn; Caloundra; Presencial; AUD 72.000 - 88.000; A tiempo parcial

Descripción de la vacante

Youturn is seeking an Accommodation Support Worker to deliver frontline support to young people in short-term housing in Caloundra. This casual role focuses on building independence, life skills, and stable housing outcomes for residents.

You will work with a collaborative team, conduct initial assessments, support case planning, and promote safety, wellbeing and client-centred practices across a 24/7 roster. This role provides meaningful frontline experience in community services.

Formación

• Tertiary qualification (or working towards) in the human services field (minimum Certificate IV).
• Experience working with youth, mental health and/or community services.
• Residential support experience is highly regarded.
• Understanding of client-centred practice and its application in service delivery.
• Knowledge of issues affecting young people experiencing homelessness, child protection involvement or significant life barriers.
• Passion for supporting young people to develop independence and life skills.
• Understanding of child protection systems and mandatory reporting requirements.
• Strong communication skills and ability to build rapport with young people and stakeholders from diverse backgrounds.
• Ability to advocate for clients and support them to navigate services.

Responsabilidades

• Support new residents to settle into the program and feel safe in their environment.
• Assist with initial needs assessments and connecting residents with relevant services.
• Contribute to the development and implementation of individual case plans within a client centered case management framework.
• Supervise residents and support their health, safety and wellbeing.
• Encourage independence through life skills development and daily routines.

Conocimientos

Youth work experience

Communication skills

Client-centred practice

Advocacy

Driver Licence

Educación

Certificate IV in Human Services

Descripción del empleo

Salary: $80,008.00 - $80,008.00

Job Type: Casual Employee (CE)

Location: Caloundra

Job Category: Housing & Homelessness Services (Community Services & Development)

About

The individuals, families and communities we support are at the heart of everything we do at Youturn. We listen deeply - honouring every voice, story, culture and choice - through our core values of Integrity, Respect and Inclusion. We have a strong commitment to reflection and responsibility and are always curious and adapting through our Learning value. At Youturn, we believe in the importance of caring today for a better tomorrow, represented in our value of Stewardship.

Youturn is a community-based not-for-profit charity providing social, community, and health services across Australia. With more than 35 years of experience, we are a trusted provider supporting individuals and communities through life's toughest moments, empowering people of all ages to live safe, connected, and meaningful lives. With compassion and equity at our core, we support people in the areas of housing, community and family support, mental health, and support for those bereaved or impacted by suicide.

You can find out more at youturn.org.au.

Job Description

About the Role

We're looking for an Accommodation Support Worker to deliver frontline support to young people accessing supported accommodation services. In this role, you'll support young people in short-term accommodation as they build independence, develop life skills and work towards stable housing outcomes.

You'll provide day-to-day support, contribute to case plans, and help maintain a safe and respectful living environment for residents. This is a hands-on, client-facing casual role based in the Caloundra area, with the possibility of travel across the Sunshine Coast if required, where you can make a meaningful difference in the lives of young people experiencing housing instability.

Why You'll Love This Role

• Support young people during a critical time as they work towards independence and stable housing.
• Work in a supportive, collaborative team environment.
• Help residents build practical life skills and confidence.
• Gain experience within a structured case management and supported accommodation framework.
• Be part of a purpose-driven organisation strengthening communities.

Key Responsibilities

• Support new residents to settle into the program and feel safe in their environment.
• Assist with initial needs assessments and connecting residents with relevant services.
• Contribute to the development and implementation of individual case plans within a client centered case management framework.
• Supervise residents and support their health, safety and wellbeing.
• Encourage independence through life skills development and daily routines.

Desired Skills and Experience

• Tertiary qualification (or working towards) in the human services field (minimum Certificate IV).
• Experience working with youth, mental health and/or community services.
• Residential support experience is highly regarded.
• Understanding of client-centred practice and its application in service delivery.
• Knowledge of issues affecting young people experiencing homelessness, child protection involvement or significant life barriers.
• Passion for supporting young people to develop independence and life skills.
• Understanding of child protection systems and mandatory reporting requirements.
• Strong communication skills and ability to build rapport with young people and stakeholders from diverse backgrounds.
• Ability to advocate for clients and support them to navigate services.

Other Requirements

• This role operates across a 24/7 roster, which may include day shifts, sleepover shifts, weekends and public holidays depending on program needs. There are currently casual shifts available across weeknights and weekend day/night shifts, with opportunities varying based on program needs.
• Current C Class Open Driver Licence.
• Current Working with Children Check (Blue Card).

Why Work at Youturn?

At Youturn, your work creates meaningful change in the lives of people, families and communities across Australia. Every day, our team supports individuals and young people to overcome challenges, build resilience and achieve positive outcomes.

As a Casual Employee, You'll Enjoy

• Meaningful work that creates lasting impact in the community
• The opportunity to gain experience
• A supportive and inclusive team culture
• Ongoing learning and professional development opportunities
• The chance to build valuable skills and broaden your career pathways
• Working alongside passionate professionals dedicated to positive change
• Being part of an organisation that values diversity, collaboration and innovation

Whether you're looking to gain industry experience, strengthen your professional skills, or contribute to a purpose-driven organisation, Youturn offers the opportunity to make a genuine difference every day.

Youturn encourages applications from Aboriginal and Torres Strait Islander people, the LGBTIQA+ community, people with a disability, candidates from culturally diverse backgrounds, and those with lived experience.