Support Worker

Here to Help Homecare; Cairns Regional; On-site; AUD 48,000 - 60,000; Full time

Job summary

Here To Help Home Care is seeking a compassionate Support Worker to deliver personalised care to clients in their homes and community settings. The role covers personal care, domestic tasks, and community access, guided by individual Care Plans and regulatory standards.

The position requires professionalism, reliability, and excellent communication, with NDIS and SCHADS-aligned responsibilities, including safety, dignity, and wellbeing for every consumer.

Qualifications

• Certificate III in Individual Support, Ageing, Disability, or Home and Community Care.
• Current First Aid and CPR certification.
• NDIS worker orientation module.
• NDIS Worker Screening check.
• Drivers Licence and own transport.

Responsibilities

• Provide high-quality, person-centred care in homes, community, and aged-care facilities.
• Assist with personal care, domestic tasks, and community access.
• Monitor health, document progress notes, and follow Care Plans.
• Ensure safety, dignity, independence, and wellbeing.

Skills

Industry Experience 1-2 years in Aged/

Education

Certificate III in Individual Support / Ageing / Disability / HACC

Job description

We provide reliable, compassionate infrastructure to those who need help and support in our communities.

About You

• Completion of a Certificate III in Individual Support, Ageing, Disability, or Home and Community Care
• Current First Aid and CPR certification.
• Drivers License and own transport

Position Summary

The Support Worker delivers high-quality, person-centred care to consumers living with disability, ageing needs, or complex health conditions. This hands-on role provides personal care, domestic assistance, community access, health monitoring, and goal-focused support in accordance with individual Care Plans. Support Workers are essential frontline representatives of Here To Help Home Care, ensuring safety, dignity, independence, and wellbeing for every consumer. The role requires professionalism, reliability, compassion, and adherence to regulatory and organisational standards, including NDIS, WHS, and SCHADS Award requirements.

Key Requirements

About Us

We provide reliable, compassionate infrastructure to those who need help and support in our communities.

About You

• Completion of a Certificate III in Individual Support, Ageing, Disability, or Home and Community Care
• Current First Aid and CPR certification.
• NDIS worker orientation module.
• NDIS Worker Screening check
• Drivers License and own transport

Position Summary

The Support Worker delivers high-quality, person-centred care to consumers living with disability, ageing needs, or complex health conditions. This hands-on role provides personal care, domestic assistance, community access, health monitoring, and goal-focused support in accordance with individual Care Plans. Support Workers are essential frontline representatives of Here To Help Home Care, ensuring safety, dignity, independence, and wellbeing for every consumer. The role requires professionalism, reliability, compassion, and adherence to regulatory and organisational standards, including NDIS, WHS, and SCHADS Award requirements.

Key Requirements

Experience & Skills

• Industry Experience: 1–2 years in Aged Care, Disability, or Community Support (preferred).
• Technical Care: Proven experience in personal care (hygiene, mobility) and supporting clients with complex needs (Dementia, Mental Health, or physical disabilities).
• Communication & Admin: Strong verbal and written communication skills, including the ability to write accurate progress notes and follow detailed Care Plans.
• Physical Fitness: Capability to safely perform manual handling tasks, including standing, bending, and assisting with client transfers.

Personal Attributes

• Client-Centred: A patient, empathetic, and non-judgmental approach focused on dignity and independence.
• Reliability: Punctual, accountable, and flexible to work varied shifts (evenings/weekends).
• Soft Skills: Strong emotional intelligence to build rapport and the ability to solve problems autonomously.
• Team Player: A collaborative mindset with a commitment to professional and inclusive practice.

Job Responsibility

We are seeking compassionate and dedicated Support Workers to provide high-quality, person-centred care to consumers, in their homes, community settings, and aged care facilities. This varied role focuses on empowering consumers to live autonomously and achieve their personal goals.

Key Responsibilities

• Personal Care: Assist with hygiene, grooming, dressing, and mobility/transfers using safe manual handling protocols.
• Daily Living & Domestic Support: Perform light household duties (cleaning, laundry) and prepare meals according to dietary requirements.
• Health & Medication: Supervise medication administration, monitor physical/emotional wellbeing, and apply basic first aid when required.
• Community Engagement: Facilitate social inclusion by supporting consumers with appointments, shopping, and recreational activities.
• Complex & Specialist Support: Provide high-intensity care, overnight sleepover support, or specialised assistance for children as required.
• Documentation: Maintain accurate shift reports and progress notes in compliance with privacy legislation.

Job Functions

Community development

Job Benefits

Incredible support from management who are inclusive, listen to ideas and offer a wealth of experience in the industry. Our aim is to work together with all members of our company to make a great experience for the consumer and staff.

Selling Point

Your compassion, their independence. Make a real difference as a Support Worker.