Support Technician

First Focus; Sydney; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Tesla company car option

Hybrid working arrangements

10 paid training days/year

Certs = pay rise

FastTrack mentoring

Job summary

First Focus, Australia's top MSP, is seeking a skilled IT professional to support AD, Azure, and cloud platforms across mixed environments. You’ll handle tickets, assist with on-site deployments, and collaborate with senior engineers to keep client environments secure and efficient.

Our team values curiosity, certs and career growth. This hybrid onsite/service-desk role includes training days, the Tesla car option (conditions apply), and a culture built on trust and support.

Qualifications

• Strong knowledge of AD and Azure (on-prem also welcome).
• Solid experience with Windows Server, Exchange, and cloud platforms.
• Comfort with desktop to firewall and LAN/WAN networks.
• Experience using ticketing systems and helping users."
• Excellent communication, positive attitude, problem-solving mindset.

Responsibilities

• Slay tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshoot desktops, servers, firewalls, and networks.
• Support cloud platforms - Azure AD, Entra, Hyper-V, Citrix, AWS.
• Lead deployments for project work when needed.
• Split time between desk-based support and onsite work.
• Collaborate with senior engineers to keep environments lean.

Skills

Azure AD

Windows Server

Exchange

Cloud platforms

Desk-to-firewall

Ticketing systems

Communication

Driver's license

Job description

You've been grinding remote tickets for years.

You've mastered the queue.

You've soloed Exchange.

You've tanked Azure outages and DPS'd your way through AD forests.

Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat.

We're First Focus - Australia's top MSP (Cloud Tango says so, 8 years running). With 300+ staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

It's a chance to:

• Work across desktop, servers, firewalls, cloud infra, and cool AI tools
• Train like a beast - 10 paid training days, certs = pay rise
• Join a team of smart humans who actually care about tech (and each other)
• Escape the script - solve real problems, not just reset passwords and reboot printer

What You'll Be Doing

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange
• Troubleshooting desktops, servers, firewalls, and networks like a boss
• Supporting cloud platforms - Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)
• Jumping into project deployments when things get spicy
• Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for
• Collaborating with senior engineers to keep environments clean, lean, and mean
• Venturing out to client sites (fuel, tolls and parking's on us, not on you)

What You'll Bring

• Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardry
• Solid grasp of Windows Server, Exchange, and cloud platforms
• Comfort across the stack - from desktop to firewall, LAN/WAN included
• Experience with ticketing systems and a knack for making users feel heard
• Great comms, great attitude, and a genuine love for solving problems
• A valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

What You'll Get

• Up to $85k package, plus training and flexibility
• Free access to Uprise - 1:1 coaching with qualified psychologists or counsellors
• Hybrid working arrangements for real work-life balance
• 10 paid training days a year, exam fees covered, and pay rises for certs
• FastTrack mentoring program for career growth
• MAD (Making A Difference) Council - equality, charity, and sustainability
• Tesla company car option (yes, really - conditions apply)
• Regular social events and a team culture built on trust, curiosity, and support

Neurodiverse? We've Got You.

We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions.